É 100% gratuito para uso pessoal. Tempo ilimitado. Todas as funcionalidades. Sem limites, sem anúncios, sem surpresas.
Suporte remoto sem esforço para família e amigos
O HelpWire é um software de ambiente de trabalho remoto concebido para uso doméstico, simplificando o suporte remoto para família e amigos. Ligue-se instantaneamente — sem códigos, sem registos, sem a frustração de “repete isso outra vez”.
Ambiente de Trabalho Remoto Gratuito para Casa e Família
Ridiculamente Simples
Envie um link. Eles clicam, concedem acesso, e você entra—sem necessidade de registo ou instalação no lado remoto.
Funciona mesmo em ligações lentas
O streaming adaptativo mantém as sessões fluidas, mesmo em Wi‑Fi instável de cafés ou em redes domésticas mais antigas.
Ajudar a família remotamente não deve ser difícil
Eliminámos os obstáculos técnicos que tornam o suporte remoto em casa uma dor de cabeça. O HelpWire simplesmente funciona — quer esteja a ajudar um pai, um amigo ou um vizinho.
Acesso não assistido
Configure PCs e Macs de confiança para ajuda sem intervenção a qualquer momento.
Suporte Contínuo
Guarde dispositivos de confiança no seu diretório de clientes para uma reconexão rápida, sem lhes pedir que repitam nada.
Partilha Instantânea de Ficheiros
Partilhe controladores, fotografias ou documentos instantaneamente.
Vista de vários monitores
Veja todos os ecrãs. Alterne entre eles ou coloque-os lado a lado.
Chat na aplicação
Escreva, cole e fale sem mudar de ferramenta.
Funciona em várias plataformas
Windows ↔ macOS ↔ Linux.
HelpWire vs. Os Suspeitos do Costume
|
HelpWire
|
TeamViewer
AnyDesk
Ambiente de Trabalho Remoto do Chrome
| |||
|---|---|---|---|---|
| Gratuito para uso pessoal | ||||
| Gratuito para uso pessoal | Ilimitado | Limites da sessão | Com ecrãs de aviso | |
| Acesso com um clique (sem código/ID) | ||||
| Acesso com um clique (sem código/ID) | ||||
| Sem instalação (lado remoto) | ||||
| Sem instalação (lado remoto) | ||||
| Multiplataforma (Win/Mac/Linux) | ||||
| Multiplataforma (Win/Mac/Linux) | ||||
| Acesso não assistido | ||||
| Acesso não assistido | ||||
| Encriptação AES-256 de ponta a ponta | ||||
| Encriptação AES-256 de ponta a ponta |
Seguro por predefinição
O HelpWire foi criado com a segurança e a privacidade no seu núcleo.
Veja todas as funcionalidades de segurança
Encriptação de ponta a ponta
Todas as sessões estão protegidas com túneis TLS/SSL e encriptação AES-256 de ponta a ponta.
Acesso com Consentimento em Primeiro Lugar
Os utilizadores remotos têm de aprovar cada sessão e permitir explicitamente ações sensíveis — o HelpWire nunca assume o controlo de forma silenciosa.
Solução compatível com firewalls
Podem ser estabelecidas ligações remotas seguras sem fazer quaisquer ligações à firewall do cliente, para simplificar o suporte e aumentar a segurança da sessão.
Alojamento de Nível Empresarial
O HelpWire funciona na AWS — a mesma infraestrutura de confiança usada pela Netflix, Disney e Samsung — para um desempenho rápido, seguro e fiável.
O que os nossos utilizadores dizem
4.6
Com base em 209 avaliações de clientes
Versão
2.2, 04/02/2026
Compatibilidade
macOS, Windows, Linux
Preço
Grátis
Aqui você encontra algumas avaliações públicas de clientes sobre o HelpWire vindas de diversas fontes. Todas as avaliações são exibidas em seu idioma original.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Perguntas frequentes
Sim. Todas as funcionalidades são 100% gratuitas para uso pessoal e não comercial.
Sim — se o Mac ou PC estiver ligado, online e pré-configurado para acesso não supervisionado.
Nunca. Todas as ligações são encaminhadas através de HTTPS/WSS seguro. Não é necessário encaminhamento de portas.