HelpWire é uma solução de ambiente de trabalho remoto económica que respeita o orçamento de TI de uma organização governamental, fornecendo funcionalidades essenciais para melhorar o suporte remoto de TI em tais instituições.
Suporte Remoto para Organizações Governamentais
O HelpWire oferece uma ferramenta de ambiente de trabalho remoto segura e fácil de utilizar, concebida para ligar e resolver problemas prontamente, garantindo uma interrupção mínima nas operações de TI de uma organização governamental.
Solução Económica
Suporte Multiplataforma
Os departamentos governamentais normalmente operam utilizando vários sistemas operativos. O HelpWire garante uma conectividade multiplataforma perfeita para Windows, Linux e macOS, aumentando a produtividade das equipas de suporte técnico.
Principais funcionalidades do HelpWire
Com ligações rápidas, segurança robusta e uma experiência de ambiente de trabalho remoto fluida, o HelpWire equipa as equipas de suporte técnico com tudo o que precisam para a resolução remota de problemas.
Ligações Remotas Instantâneas
Iniciar uma sessão remota é simples — sem IDs nem palavras-passe. Os técnicos só precisam de enviar ao cliente o seu URL exclusivo para iniciar uma ligação remota e resolver o problema.
Chat Integrado
O recurso de chat de suporte do HelpWire permite comunicação imediata com os clientes, promovendo a produtividade e reduzindo o tempo até à resolução de problemas.
Controlo de várias estações de trabalho
Controle eficientemente várias máquinas remotas de um único cliente em simultâneo e alterne entre elas com facilidade.
Suporte para vários monitores
Os técnicos podem alternar entre vistas de ambiente de trabalho remoto ou ter uma visualização lado a lado simultânea.
Definições de Ecrã Ajustáveis
Ajuste o ecrã do cliente remoto às suas necessidades. Escolha alterar a largura ou a altura, manter as definições originais ou selecionar o melhor ajuste.
Transferência de ficheiros
Copie e cole ficheiros diretamente na janela da sessão remota, contornando a necessidade de armazenamento intermédio e acelerando a resolução de problemas.
Gestão de Clientes
Utilizando o HelpWire, as equipas de suporte de TI podem gerir eficientemente a sua base de clientes, desde agências públicas, através de funcionalidades de gestão de clientes, incluindo adicionar diretamente notas sobre problemas dos clientes a partir dos seus navegadores.
Segurança robusta
A segurança do HelpWire está na vanguarda, empregando medidas de segurança rigorosas para proteger os recursos de dados governamentais e aderindo a medidas de proteção padrão da indústria.
Conformidade da Firewall
Ligue-se remotamente sem ajustar portas ou configurações da firewall, garantindo que a segurança do sistema do cliente não seja comprometida.
Encriptação de nível empresarial
O HelpWire protege o tráfego utilizando os protocolos de ligação segura WSS e HTTPS. Os dados são encriptados com TLS/SSL e encriptação AES-256 padrão da indústria.
Autenticação fiável
O HelpWire integra-se com o Auth0, uma plataforma de autenticação reconhecida globalmente, garantindo a segurança das credenciais para as equipas de suporte técnico.
Alojamento Seguro de Dados
Construído nos servidores fiáveis da AWS, o HelpWire garante a segurança dos dados, uma plataforma de confiança de gigantes globais como a Disney, a Netflix e a Samsung.
O que os nossos utilizadores dizem
4.6
Com base em 209 avaliações de clientes
Versão
2.2, 04/02/2026
Compatibilidade
macOS, Windows, Linux
Preço
Grátis
Aqui você encontra algumas avaliações públicas de clientes sobre o HelpWire vindas de diversas fontes. Todas as avaliações são exibidas em seu idioma original.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.