HelpWire è una soluzione di desktop remoto conveniente che rispetta il budget IT di un’organizzazione governativa, fornendo funzionalità essenziali per migliorare il supporto IT remoto in tali istituzioni.
Supporto remoto per organizzazioni governative
HelpWire offre uno strumento di desktop remoto sicuro e facile da usare, progettato per connettersi rapidamente e risolvere i problemi, garantendo un'interruzione minima delle operazioni IT di un'organizzazione governativa.
Soluzione conveniente
Supporto multipiattaforma
I dipartimenti governativi operano tipicamente utilizzando vari sistemi operativi. HelpWire garantisce una connettività multipiattaforma senza interruzioni per Windows, Linux e macOS, migliorando la produttività dei team di supporto tecnico.
Le principali funzionalità di HelpWire
Con connessioni veloci, una sicurezza elevata e un'esperienza desktop remoto fluida, HelpWire fornisce ai team di supporto tecnico tutto ciò di cui hanno bisogno per la risoluzione dei problemi da remoto.
Connessioni remote istantanee
Avviare una sessione remota è semplice e senza problemi — niente ID o password. I tecnici devono solo inviare a un cliente il loro URL univoco per avviare una connessione remota e risolvere il problema.
Chat integrata
La funzione di chat di supporto di HelpWire consente una comunicazione immediata con i clienti, favorendo la produttività e riducendo il tempo necessario per la risoluzione dei problemi.
Controllo di più postazioni di lavoro
Controlla in modo efficiente più macchine remote di un singolo client contemporaneamente e passa facilmente dall'una all'altra.
Supporto multi-monitor
I tecnici possono passare da una visualizzazione desktop remota all'altra oppure avere una visualizzazione simultanea affiancata.
Impostazioni del display regolabili
Regola la visualizzazione del client remoto in base alle tue esigenze. Scegli di modificare la larghezza o l'altezza, mantenere le impostazioni originali oppure selezionare l'adattamento migliore.
Trasferimento file
Copia e incolla i file direttamente nella finestra della sessione remota, evitando la necessità di archiviazione intermedia e accelerando la risoluzione dei problemi.
Gestione clienti
Utilizzando HelpWire, i team di supporto IT possono gestire in modo efficiente la propria base clienti, dagli enti pubblici in poi, tramite funzionalità di gestione dei clienti, inclusa l’aggiunta diretta di note sui problemi dei clienti dai loro browser.
Sicurezza robusta
La sicurezza di HelpWire è all'avanguardia, impiegando rigorose misure di sicurezza per salvaguardare le risorse di dati governativi e aderendo a misure di protezione standard del settore.
Conformità del firewall
Connettiti da remoto senza modificare le porte o le configurazioni del firewall, garantendo che la sicurezza del sistema client non venga compromessa.
Crittografia di livello enterprise
HelpWire protegge il traffico utilizzando i protocolli di connessione sicura WSS e HTTPS. I dati sono crittografati con TLS/SSL e con la crittografia AES-256 standard del settore.
Autenticazione affidabile
HelpWire si integra con Auth0, una piattaforma di autenticazione riconosciuta a livello globale, garantendo la sicurezza delle credenziali per i team di supporto tecnico.
Hosting sicuro dei dati
Costruito sui server affidabili di AWS, HelpWire garantisce la sicurezza dei dati, una piattaforma di cui si fidano giganti globali come Disney, Netflix e Samsung.
Cosa dicono i nostri utenti
4.6
Basato sulle recensioni di piu’ di 209 clienti
Versione
2.2, 4 Febbr, 2026
Compatibilità
macOS, Windows, Linux
Prezzo
Gratis
Qui troverete alcune recensioni pubbliche dei clienti su HelpWire provenienti da varie fonti. Tutte le recensioni sono mostrate nella loro lingua originale.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.