La tua alternativa gratuita a Zoho Assist
Passa a HelpWire, l’alternativa gratuita e intuitiva a Zoho Assist, e sfrutta tutte le funzioni essenziali per un supporto remoto rapido su Windows, Linux e macOS, ottimizzando al contempo i costi operativi.
- Interfaccia intuitiva
- Soluzione gratuita pensata per ottimizzare il budget IT
HelpWire vs. Zoho Assist: Confronto fianco a fianco
Esamina la nostra tabella dettagliata che confronta prezzi e funzionalità di HelpWire e Zoho Assist.
| Funzionalità |
HelpWire
|
Zoho Assist
Supporto remoto
Gratuito
Standard
Professional
Enterprise
Accesso non presidiato
Standard
Professional
| |||||
|---|---|---|---|---|---|---|---|
| Prezzo mensile (fatturazione annuale) | |||||||
| Prezzo mensile (fatturazione annuale) | Gratuito | Gratuito | 10 $ | 15 $ | 24 $ | 10 $ | 15 $ |
| Supporto multipiattaforma | |||||||
| Supporto multipiattaforma | Windows/ Mac/ Linux | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS |
| Privacy e sicurezza (cifratura TLS e AES-256, 2FA) | |||||||
| Privacy e sicurezza (cifratura TLS e AES-256, 2FA) | |||||||
| Trasferimento file | |||||||
| Trasferimento file | |||||||
| Vista multi-monitor | |||||||
| Vista multi-monitor | |||||||
| Comunicazione (testo, voce, ecc.) | |||||||
| Comunicazione (testo, voce, ecc.) | Testo | Testo | Testo e voce | Testo e voce | Testo, voce, video e VOIP | Testo e voce | Testo, voce, video e VOIP |
| Sessioni assistite simultanee per utente | |||||||
| Sessioni assistite simultanee per utente | Sessioni multiple | 2 | 2 | 4 | 6 | Sessioni multiple | Sessioni multiple |
| Sessioni non assistite simultanee per utente | |||||||
| Sessioni non assistite simultanee per utente | Sessioni multiple | 25 | 25 | ||||
| Supporto mobile | |||||||
| Supporto mobile | Modulo aggiuntivo richiesto | Modulo aggiuntivo richiesto | Modulo aggiuntivo richiesto | ||||
| Condivisione dello schermo | |||||||
| Condivisione dello schermo | |||||||
| Registrazione sessione | |||||||
| Registrazione sessione | |||||||
| Personalizzazione | |||||||
| Personalizzazione |
Funzioni distintive di HelpWire
Scopri perché HelpWire è una scelta privilegiata tra le soluzioni professionali di assistenza remota.
Conosci di più
Conosci di più
Avvio semplice della sessione
Avvia una sessione remota inviando al cliente un URL di connessione univoco. Niente più gestione di ID sessione o password complicate.
Chat immediata
Approfitta della chat in tempo reale per velocizzare la risoluzione dei problemi: il team di supporto può capire subito la situazione e proporre soluzioni rapide.
Trasferimento file intuitivo
Invia facilmente file tramite copia e incolla all’interno della finestra di desktop remoto, da operatore a cliente e viceversa.
Supporto multi-monitor
Ottimizza il supporto visualizzando due schermi del cliente contemporaneamente oppure passando rapidamente da un monitor all’altro.
Sicurezza avanzata
Proteggi i tuoi dati con la sicurezza integrata di HelpWire: autenticazione a due fattori, canali TLS/SSL e crittografia completa AES-256.
Scenari di utilizzo per l’assistenza remota
Per aziende in crescita
HelpWire è perfetto per le PMI che desiderano ridurre i costi, migliorare il supporto ai clienti e aumentare la produttività del reparto tecnico grazie a un servizio semplice e pratico.
Per istituti scolastici
Il supporto remoto per la scuola consente di diagnosticare e risolvere rapidamente problemi sui dispositivi utilizzati da studenti e personale docente.
Per team di supporto IT
HelpWire aiuta consulenti e tecnici IT offrendo un supporto on-demand, ideale per assistere gli utenti nella configurazione dei sistemi o nell’installazione di nuovi software.
Gli utenti che parlano della loro esperienza su HelpWire
5.0
Basato sulle recensioni di piu’ di 209 clienti
Versione
2.2, 4 Febbr, 2026
Compatibilità
macOS, Windows, Linux
Prezzo
Gratis
Ecco alcune delle recensioni pubbliche riguardo HelpWire, da parte dei nostri clienti e da varie fonti:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
Quando valuti un’alternativa a Zoho Assist, considera questi elementi essenziali:
- Funzioni: verifica che lo strumento includa chat in tempo reale, trasferimento file e compatibilità con più sistemi operativi.
- Facilità d’uso: scegli un’applicazione con interfaccia chiara e intuitiva per permettere al team di lavorare senza difficoltà.
- Costo: opta per una soluzione in linea con il tuo budget e la dimensione dell’azienda, controllando eventuali limiti o costi aggiuntivi.
Assolutamente sì. HelpWire è una delle migliori alternative gratuite grazie a:
- funzionalità complete,
- connessioni sicure,
- interfaccia moderna e facile da utilizzare.
Zoho Assist propone una versione gratuita, ma con funzioni limitate. È sufficiente per operazioni remote basilari, ma le funzionalità più avanzate sono disponibili solo nei piani premium.