HelpWire provides IT support teams with a user-friendly remote support tool, bolstered by an intuitive interface. This ensures timely assistance for remote clients.
On-Demand Remote Support for Manufacturing
HelpWire delivers a secure, intuitive, and complimentary remote support solution to manufacturing companies, promoting cost optimization and rapid problem resolution.
Streamlined Remote Support
Cross-Platform Connectivity
For organizations within the manufacturing and industrial domains, HelpWire’s cross-platform functionality guarantees smooth remote connections on both Windows and macOS machines.
No-Cost Solution for All Uses
HelpWire offers a suite of essential features suitable for manufacturing IT support teams without added expenses.
HelpWire’s Advanced Features
With optimized remote desktops, fortified security, and consistent connectivity, HelpWire emerges as a top pick remote support software for various industries.
Establish Connections Effortlessly
Set up remote sessions effortlessly without juggling IDs and passwords, thanks to HelpWire's dynamically generated, unique client apps.
Real-Time Chat
HelpWire’s support chat functionality ensures direct client interactions, expediting problem resolutions and boosting customer satisfaction.
Effortless File Transfer
Files can easily be transferred from a local machine to a remote desktop by copying and pasting the items.
Efficient Client Management
HelpWire's client management features enhance customer service efficiency. Organize the client list for streamlined reference and annotate issues directly from your browser.
Manage Multiple Workstations
Multiple remote workstation support lets a technician easily switch between several of a remote client’s desktops in a single session.
Multi-Monitor View
Visualize content from two client workstations concurrently to optimize customer support.
Robust Security
Committed to the safety of the industrial and manufacturing sectors, you might wonder, "Is HelpWire safe?" The answer is yes. HelpWire offers a suite of tools designed to protect your essential data and maintain secure client communications, ensuring a safe and reliable service.
End-to-End Encryption
HelpWire leverages robust, industry-standard SSL/TLS encryption, safeguarding data transfers between support technicians and remote client sessions.
Firewall-Friendly Solution
Secure remote connections can be established without making any client firewall connections to simplify support and increase session security.
Consent-Based Remote Access
Technicians need to obtain client consent before establishing a remote support connection for added security.
Trusted Session Authentication
HelpWire employs Auth0, a trusted user authentication service, to ensure all logins are secure and initiated by authorized users.