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On-Demand Remote Support with HelpWire
HelpWire is your go-to on-demand remote support software. It offers a streamlined and efficient solution for troubleshooting and resolving technical issues from any location.
Establish seamless connections to client’s workstations with a uniquely generated link for each client.
Permission-Based Access
Operators must obtain client confirmation before accessing their workstations, ensuring client security and confidence.
Cross-Platform Remote Control
Connect from Windows to macOS and vice versa with HelpWire and perform on-demand remote support on any platform.
Control Multiple Workstations
Establish concurrent connections to multiple remote workstations of a single client to perform the necessary assistance on all of their computers.
Workstation Details
View the name, type, and operating system version of remote workstations for more personalized on-demand remote support.
Revoke Access
Remote clients can use the global keyboard shortcut or the special button in their application window to revoke the Operator's remote access at any time.
File Transfer
Exchange files with your client by copying and pasting them into the HelpWire remote control window.
Secure On-Demand Remote Support
Updated on Nov 1, 2023
by the HelpWire Team
Trusted Authentication Mechanism
HelpWire protects login credentials by employing Auth0, a trusted user authentication service.
End-to-End Encryption
End-to-end industry-standard SSL/TLS encryption is used to protect all data transfers to ensure the privacy and security of your information.
Secure Data Centers
HelpWire’s cloud infrastructure is built on AWS secure cloud services for enhanced security. Many large organizations such as NASA and Netflix also use the AWS infrastructure.
Firewall-Friendly
Security is maintained by eliminating any requirements to open additional firewall ports or make configuration changes when establishing a remote connection to a client’s workstation.
On-Demand Remote Support Software for Every Role, Need and Industry
Remote Tech Support Services
HelpWire is your go-to solution for delivering effective on-demand or ad-hoc remote support to customers facing software installation or system configuration issues. Learn more
Freelance IT Experts
Deliver hands-on remote assistance to your clients, no matter where you are located. Learn more
Education
Implement an intuitive remote support solution to ensure the efficient operation of the digital tools used by educators and students. Learn more
How Does On-Demand Remote Support Work with HelpWire
The best remote assistance software depends on your specific needs. For general use, TeamViewer and AnyDesk are popular for their ease of use and feature sets. For enterprise environments, Microsoft's Remote Desktop and Citrix are highly regarded for their robust security and scalability. HelpWire may be the best solution for both business and personal use.
On-demand remote support requires user initiation and provides a temporary connection, ideal for immediate troubleshooting. Unattended remote support allows continuous access without user presence, suitable for maintenance and monitoring.
