Our free remote SMB tech support software allows your business to effectively balance tool costs with the services provided. This budget-friendly approach empowers you to allocate resources in ways that foster company growth and meet customer needs.
Free Remote Support Software for SMBs
HelpWire is an on-demand remote support service designed for small businesses. It ensures a smoothly operating IT environment through fast and secure remote connections to both Windows and Mac systems.
A Cost-Effective Solution
Intuitive and Easy-to-Use
HelpWire offers a straightforward solution for SMB customer support. With an intuitive interface, you can be productive right away, quickly initiating support for customers and facilitating remote sessions to streamline problem resolution.
HelpWire’s Advanced Features
HelpWire offers a comprehensive feature set that simplifies IT support for small businesses. Highlights include fast and reliable connectivity, optimized remote desktop performance, and robust security measures, making HelpWire the go-to remote support software for small businesses.
Multiple Workstations Control
HelpWire allows a single client to connect to and control multiple desktops concurrently, enabling easy switching between the connected desktops for enhanced productivity.
Effortless Session Initiation
Remote sessions are initiated using dynamically generated, unique client apps. This method eliminates the need for managing session IDs and passwords.
Convenient File Transfer
Effortlessly transfer files by copying and pasting them from the technician’s computer to the remote session window.
Multi-Monitor View
Users can view two displays from a remote workstation simultaneously or switch between multiple monitors when providing support.
Real-Time Chat
HelpWire offers real-time support chat functionality, enabling SMB support teams to interact easily with clients. This direct communication provides additional insight into issues, facilitating more effective resolutions.
Client Management
Efficient client management tools make it easy to keep track of your clients. Add notes about a specific client or issue directly from your browser to enhance your support team’s effectiveness.
Robust Security
HelpWire security features safeguard the integrity of an SMB's IT environment without compromising performance or usability.
Trusted Authentication Mechanism
HelpWire uses the trusted user authentication service Auth0 to authorize users and protect login credentials securely.
End-to-End Encryption
Data transfers are protected with end-to-end SSL/TLS encryption, an industry standard that ensures the privacy and security of all data in transit.
Secure Data Centers
Built on AWS services, HelpWire’s cloud infrastructure guarantees robust security. AWS is a trusted cloud service provider used by organizations like Netflix, Disney, and NASA.
Firewall-Friendly
Remote connections can be established without requiring configuration changes or additional port openings on the client’s firewall, thus maintaining a high level of network security.