HelpWire delivers stellar remote IT help desk support while being pocket-friendly. Its essential features are available for free, ensuring budget savings.
Remote Desktop Software for Help Desks
HelpWire, an on-demand remote desktop service, bolsters help desk functions, advancing support standards with its streamlined remote control features.
Smart Financial Choice
Intuitive and User-Friendly
HelpWire's straightforward design ensures that help desk teams can swiftly connect to clients and assist them without digging into the settings much.
Cross-Platform Connectivity
HelpWire's remote support platform enables help desks to connect effortlessly to both Windows and macOS computers, catering to a wide-ranging IT landscape.
HelpWire’s Advanced Features
From straightforward remote control options to swift connections and user-friendliness, HelpWire’s suite of features makes it the ideal software choice for your IT help desk.
Control Multiple Workstations
Multi-workstation support enables technicians to access and control multiple computers of a single client concurrently, enhancing help desk efficiency and streamlining operations.
Effortless Sessions Initiation
HelpWire omits the need for managing session IDs and passwords, allowing help desk technicians to initiate remote support sessions by just sending out unique client links.
Support Chat
HelpWire’s integrated customer support chat facilitates direct communication between IT help desk technicians and remote clients, ensuring quicker problem resolution and enhanced support quality.
Multi-Monitor View
Technicians can navigate user issues more effectively, toggling between multiple monitors or showcasing dual-monitor setups concurrently.
Seamless File Exchange
A user-friendly copy-and-paste feature lets technicians smoothly transfer files within the remote session window.
Client Management
HelpWire offers an essential toolkit for client management, from viewing support session history to managing client lists.
Robust Security
Is HelpWire safe to use? Indeed, it is. HelpWire implements high-level security features that ensure the integrity of the IT environment and its data, without compromising on performance or user experience.
Secure Data Transfer Protocols
HelpWire employs WSS and HTTPS protocols for establishing secure remote sessions. TLS/SSL coupled with AES-256 encryption ensures data remains secure against unauthorized access.
Auth0 Authentication
HelpWire integrates the reputable user authentication service, Auth0, to ensure that only authorized personnel can access the service and remote session data.
Secure Data Centers
HelpWire relies on AWS's robust cloud computing infrastructure, the preferred choice of industry giants like Disney and Netflix.
Firewall-Friendly Functionality
HelpWire ensures seamless remote connections without necessitating modifications or opening extra ports on client firewalls.