Electronic Team uses cookies to personalize your experience on our website. By continuing to use this site, you agree to our cookie policy. Click here to learn more.

Remote Desktop Software for Help Desks

HelpWire, an on-demand remote support service, bolsters help desk functions, advancing support standards with its streamlined remote control features.

Free remote support solution

Smart Financial Choice

HelpWire delivers stellar remote IT help desk support while being pocket-friendly. Its essential features are available for free, ensuring budget savings.

Simple remote support service

Intuitive and User-Friendly

HelpWire's straightforward design ensures that help desk teams can swiftly connect to clients and assist them without digging into the settings much.

Cross-Platform Connectivity

HelpWire's remote support platform enables help desks to connect effortlessly to both Windows and macOS computers, catering to a wide-ranging IT landscape.

Remote desktop tool for Mac and Windows

HelpWire’s Advanced Features

From straightforward remote control options to swift connections and user-friendliness, HelpWire’s suite of features makes it the ideal software choice for your IT help desk.

Multiple workstations

Control Multiple Workstations

Multi-workstation support enables technicians to access and control multiple computers of a single client concurrently, enhancing help desk efficiency and streamlining operations.

Initiate a remote support session

Effortless Sessions Initiation

HelpWire omits the need for managing session IDs and passwords, allowing help desk technicians to initiate remote support sessions by just sending out unique client links.

Built-in chat for remote support

Support Chat

HelpWire’s integrated customer support chat facilitates direct communication between IT help desk technicians and remote clients, ensuring quicker problem resolution and enhanced support quality.

Remote desktop software with multi-monitor support

Multi-Monitor View

Technicians can navigate user issues more effectively, toggling between multiple monitors or showcasing dual-monitor setups concurrently.

File transfer to boost remote support

Seamless File Exchange

A user-friendly copy-and-paste feature lets technicians smoothly transfer files within the remote session window.

Easy client management for remote support

Client Management

HelpWire offers an essential toolkit for client management, from viewing support session history to managing client lists.

Robust Security

Is HelpWire safe to use? Indeed, it is. HelpWire implements high-level security features that ensure the integrity of the IT environment and its data, without compromising on performance or user experience.

HelpWire employs WSS and HTTPS protocols

Secure Data Transfer Protocols

HelpWire employs WSS and HTTPS protocols for establishing secure remote sessions. TLS/SSL coupled with AES-256 encryption ensures data remains secure against unauthorized access.

HelpWire implements Auth0 authentication service

Auth0 Authentication

HelpWire integrates the reputable user authentication service, Auth0, to ensure that only authorized personnel can access the service and remote session data.

Secure Data Centers

Secure Data Centers

HelpWire relies on AWS's robust cloud computing infrastructure, the preferred choice of industry giants like Disney and Netflix.

Firewall friendly remote desktop

Firewall-Friendly Functionality

HelpWire ensures seamless remote connections without necessitating modifications or opening extra ports on client firewalls.