HelpWire offers an intuitive interface, ensuring easy access to its core functionality. The tool provides immediate benefits with no learning curve, allowing technical issues to be addressed quickly and effectively.
Remote Support for Educational Institutions
HelpWire is a cost-effective, simple remote desktop software that provides on-demand support to students and teachers and helps minimize technical disruptions to the learning process.
Ease of Use and Installation
Support for Multiple Operating Systems
HelpWire supports Windows and macOS cross-platform connectivity, enabling teams to address technical issues faced by educators and students equipped with different devices.
Free to Use
HelpWire helps conserve the IT budget of educational institutions by offering a free and reliable tool for addressing technical issues remotely to educational institutions of all sizes.
HelpWire’s Advanced Features
HelpWire’s comprehensive set of features offers fast connectivity, industrial-strength security, and dependable remote desktop technology in a cost-effective package for IT support for schools and education sector.
Control of Multiple Workstations
Support teams can connect to and control multiple desktops of a given client simultaneously by switching between them.
Simple Session Start
HelpWire employs a dynamically generated unique client app for establishing a remote connection, eliminating the need to manage passwords and session IDs.
File Transfer
File transfers are a breeze with HelpWire. Simply copy and paste files from your local computer to the client’s remote desktop window.
Multi-Monitor View
Remote support for education is enhanced by enabling technical teams to view two displays of the client's computer simultaneously. Users can also easily switch between more than two monitors.
Instant Chat
HelpWire's real-time customer support chat functionality allows direct communication with clients to better understand the issues they face, boosting efficiency, productivity, and customer satisfaction.
Client Management
HelpWire streamlines managed IT support for schools with its client management features. Organize your client list and add notes about support tasks directly from your browser.
Robust Security
HelpWire security is optimized with features specifically designed to protect the security and privacy of educators during remote support sessions.
Trusted Authentication Mechanism
The trusted user authentication service Auth0 is integrated into HelpWire to ensure that only authorized personnel have access to the service.
End-to-End Encryption
Using SSL/TLS encryption, HelpWire protects data transfer and communication between clients’ workstations, servers, and operators.
Secure Infrastructure
HelpWire employs a secure infrastructure built on industry-leading AWS cloud servers. Trusted by major companies such as Netflix and Disney, our data is stored in the same secure environment.
Firewall Friendly
HelpWire is a firewall-friendly tool that does not require configuration changes or additional ports to be opened when establishing a secure support session.