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Simpler Remote Support Software

Empower your business with a dedicated remote control solution for on-demand support of PCs, Macs, laptops, and workstations. Deliver lightning-fast remote support and save your and your client’s time and money by eliminating expensive on-site visits.
Union
Free
No hidden costs—full access
Fast Technology
Fast
Smooth remote desktop experience
Secure
Secure
Robust security features
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.
Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

Swift Setup Process

HelpWire lets you quickly initiate and establish remote support sessions with your clients without a lengthy setup process or digging into the settings much.
Quickly get the hang of the remote control tools and a streamlined interface, and start helping your clients right away. Essential remote control tools in streamlined interface
Simply share the module installation link to initiate an ad hoc remote session with your client—they don't need to enter any IDs or passwords. Easy remote session initiation without IDs and passwords
To start a remote support session, your customers just need to run the client app without configuring a firewall or VPN. Remote assistance without configuring VPN or firewall
Essential remote control tools in streamlined interface Easy remote session initiation without IDs and passwords Remote assistance without configuring VPN or firewall

Key Remote Control Tools at Hand

HelpWire is equipped with all remote control essentials for a top-notch customer support experience anytime anywhere.
Message your clients instantly in a convenient built-in support chat that keeps your communication history handy for when you need to refer to it. Message clients instantly in a convenient built-in support chat
Send files directly to a client's remote desktop by simply dropping them onto a remote session window avoiding intermediate storage or file hosting services. Send files directly to a remote computer
Connect to computers with multiple monitors. Easily switch the layout from 2 side-by-side screens to an alternate view. View multiple monitors on a single screen
Message clients instantly in a convenient built-in support chat Send files directly to a remote computer View multiple monitors on a single screen

Remote Support Boosts Your Business

Thanks to its scalability and flexibility HelpWire allows you to cover larger clientele at farther distances while providing the same level of tech support.
Manage remote support processes and clients from dedicated and easily accessible web accounts. Manage clients from dedicated web accounts
Help a client with an issue that occurs on multiple computers simultaneously within one support session. Connect to multiple remote computers of a single client
Manage clients from dedicated web accounts Connect to multiple remote computers of a single client Invite additiona teammates

Cross-platform Remote Desktop

Anytime-anywhere access to various workstations via the native operator's control app. Currently, for Windows and macOS with more platforms to come.

Subscribe to find out when we add support for your platform of choice.

Support remote Windows computers with HelpWire
Support remote Mac computers with HelpWire
HelpWire for Linux coming soon
HelpWire for iOS coming soon
HelpWire for Android coming soon

HelpWire vs. Others

Compare HelpWire with existing remote desktop solutions for customer support.
Compare HelpWire TeamViewer LogMeIn Rescue
Access all features for free YesAccess all features for free No No
Uncomplicated connection to
remote desktops
YesUncomplicated connection to remote desktops No No
Unlimited computers per operator YesUnlimited computers per operator No Yes
Unlimited computers to connect to YesUnlimited computers to connect to No Yes
Team management features Coming soonTeam management coming soon Yes Yes
The comparison table is intended for general review and should not be considered authorized information from the respective competitors.