Remote Support Made Simpler
HelpWire is a remote access service that empowers businesses and home users with remote desktop control tools for Windows, macOS, and Linux. By enabling lightning-fast remote support, HelpWire saves both you and your clients time and money, eliminating the need for costly on-site visits.
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Swift Setup Process
HelpWire lets you quickly initiate and establish remote support sessions with your clients without a lengthy setup process or digging into the settings much.
Quickly get the hang of the remote control tools and a streamlined interface, and start helping your clients right away.
Simply share the module installation link to initiate an ad hoc remote session with your client—they don't need to enter any IDs or passwords.
To start a remote support session, your customers just need to run the client app without configuring a firewall or VPN.
Key Remote Control Tools at Hand
HelpWire is equipped with all remote control essentials for a top-notch customer support experience anytime anywhere.
Seamlessly connect to remote Windows workstations anytime – even when no one is available on the other end. Perform updates, access files, and troubleshoot issues instantly.
Send files directly to a client's remote desktop by simply dropping them onto a remote session window avoiding intermediate storage or file hosting services.
Connect to computers with multiple monitors. Easily switch the layout from 2 side-by-side screens to an alternate view.
Remote Support Boosts Your Business
Thanks to its scalability and flexibility HelpWire allows you to cover larger clientele at farther distances while providing the same level of tech support.
Manage remote support processes and clients from dedicated and easily accessible web accounts.
Help a client with an issue that occurs on multiple computers simultaneously within one support session.
Grow your IT support department to scale it to your client's needs with no additional cost on remote support service — adding new operators is free in HelpWire.
Cross-platform Remote Desktop
Anytime-anywhere access to various workstations via the native operator's control app. Currently, for Windows, macOS, and Linux with more platforms to come.
Subscribe to find out when we add support for your platform of choice.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.1, 7 Aug, 2024
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
Trusted by Industry Leaders
See how HelpWire stands out with top ratings and recognitions from leading platforms, proving our impact and trust in the industry.
HelpWire vs. Others
Discover whether HelpWire aligns with your needs by comparing it to leading remote desktop solutions for customer support.
| Compare | HelpWire | TeamViewer | LogMeIn Rescue |
|---|---|---|---|
|
Access all features for free
|
YesAccess all features for free | No | No |
|
Uncomplicated connection to remote desktops
|
YesUncomplicated connection to remote desktops | No | No |
|
Unlimited computers to connect from
|
YesUnlimited computers to connect from | No | Yes |
|
Unlimited computers to connect to
|
YesUnlimited computers to connect to | No | Yes |
|
Unattended remote access
|
YesUnattended remote access | Yes | Yes |
|
Mobile remote access
|
NoSupport for Android and iOS devices. | Paid addon | Paid addon |
| Free download |
The comparison table is intended for general review and should not be considered authorized information from the respective competitors.