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Remote Support Made Simpler

HelpWire is a remote desktop service that empowers businesses with remote control tools for on-demand support of Windows and macOS devices. Helping you deliver lightning-fast remote support, HelpWire saves your and your client’s time and money by eliminating expensive on-site visits.
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Swift Setup Process

HelpWire lets you quickly initiate and establish remote support sessions with your clients without a lengthy setup process or digging into the settings much.
Essential remote control tools in streamlined interface Easy remote session initiation without IDs and passwords Remote assistance without configuring VPN or firewall

Key Remote Control Tools at Hand

HelpWire is equipped with all remote control essentials for a top-notch customer support experience anytime anywhere.
Message clients instantly in a convenient built-in support chat Send files directly to a remote computer View multiple monitors on a single screen

Remote Support Boosts Your Business

Thanks to its scalability and flexibility HelpWire allows you to cover larger clientele at farther distances while providing the same level of tech support.
Manage clients from dedicated web accounts Connect to multiple remote computers of a single client Invite additiona teammates

Cross-platform Remote Desktop

Anytime-anywhere access to various workstations via the native operator's control app. Currently, for Windows and macOS with more platforms to come.

Subscribe to find out when we add support for your platform of choice.

Support remote Windows computers with HelpWire
Support remote Mac computers with HelpWire
HelpWire for Linux coming soon
HelpWire for iOS coming soon
HelpWire for Android coming soon

Users talk about HelpWire experience title icon

Here are some of the public HelpWire reviews by our customers, from different sources:
Based on 100+ customers' reviews
Helpwire stands out for its commitment to making remote support as straight forward as possible. The single-click support feature has made our support processes much more efficient.
Daniel Domingues
Founder, Lusha
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I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Kyle Paterson
CEO, Enspire
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The swift setup process and zero-configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
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HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Production worker
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My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Govind P.
Content Writer, Marketing and Advertising
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I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Samit B.
Senior Communication Executive, Dairy
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The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Nilay N.
Senior Education Management, Self-employed
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HelpWire software has been an invaluable asset for streamlining our customer support processes.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Customer's Review
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Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Malik S.
Customer's Review
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Big fan of the reconnection functionality and stability I've seen
Ron Larson
Customer's Review
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First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Martin Lentz
Customer's Review
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Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Beth Comer
Customer's Review
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This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Customer's Review
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Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free ! THANK YOU for this amazing app !!
Kevin Patrick
Customer's Review
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Simple app on client end makes helping them later super easy.
Wilkin Miguel Julio Mercado
Customer's Review
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It's easy to use and I didn't expect there to be a softear as good as this one.
Destain Dückert
Customer's Review
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I love that it’s free, easy to use and works super. I have an elderly blind man that I help and can’t wait for the unattended access feature.
Johnathan Lugo
Customer's Review
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I was able to help a client by transferring files from my machine to theirs.
Michael Guggenbichler
Customer's Review
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Absolutely Amazing Poduct for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don‘t even provide the bare minimum. HelpWire Team, you‘re doing great! Looking forward to what you will bring in the future.

HelpWire vs. Others

Discover whether HelpWire aligns with your needs by comparing it to leading remote desktop solutions for customer support.
Compare HelpWire TeamViewer LogMeIn Rescue
Access all features for free
YesAccess all features for free No No
Uncomplicated connection to remote desktops
YesUncomplicated connection to remote desktops No No
Unlimited computers to connect from
YesUnlimited computers to connect from No Yes
Unlimited computers to connect to
YesUnlimited computers to connect to No Yes
Unattended remote access
NoUnattended remote access Yes Yes
Mobile remote access
NoSupport for Android and iOS devices. Paid addon Paid addon
The comparison table is intended for general review and should not be considered authorized information from the respective competitors.