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HelpWire Features
HelpWire is an ideal fit for those seeking to offer efficient on-demand remote access support to their clients.
Establish high-speed connections to clients' devices and provide quick fixes to their problems.
Cross-Platform Remote Support
Connect from Windows to macOS and vice versa with HelpWire and support your remote clients using native applications on their preferred platform.
Simultaneous Access
Establish concurrent connections to multiple remote workstations of the same client.
Quick Start
Send a dedicated link to your client to initiate a tech support session. It’s up to you whether to create a complete client profile or move on to the subsequent request after a quick session.
File Exchange
Exchange files with your client by dragging and dropping them onto the HelpWire window.
Multi-Screen View
The multi-screen option allows viewing and managing two or more computer screens simultaneously.
Adjustable Screen Size
Adjust the remote client’s screen image to your preferred size. Select whether to fit the width or height, leave the original size or opt for the optimal fit.
Optimized Performance
Choose between the best possible data transfer speed or the highest quality of the remote screen image. Or let HelpWire make this choice for you automatically.
Admin Rights
Upon the client’s approval, run applications with admin privileges on remote workstations (only available for Windows computers).
Smart Connection
HelpWire selects the optimal network route to the remote workstation using dedicated proxy servers or P2P.
Support Chat
Exchange Text Messages in Real Time
Increase the efficiency of your on-demand remote support sessions by communicating with clients via the HelpWire chat.
Chat History
Check the communication history with the selected client to view the information they provided earlier.
Parallel Support Sessions
Start multiple concurrent sessions to provide tech assistance to different clients and reduce queuing time.
Chat Synchronization
Continue the conversation with your client in the same chat while switching between their remote workstations.
Event Log
Service messages shown in the chat help you stay aware of the remote session stages and the actions you and your client perform.
Client Management
Basic Tools for Client Management
HelpWire offers an essential toolset for managing everything from support session history to client lists.
Client Directory
Keep a neatly organized contact list with easy access to the сlient information in your organization’s web portal.
Client Info
Create individual client profiles and add notes visible only to you for easier identification and personalization when communicating with clients.
Workstation Details
HelpWire automatically recognizes and displays the name, type, and version of the operating system your remote client is using.
Workstation Grouping
No matter how many workstations your client has, they can all be discovered under one client profile.
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Security
HelpWire employs industry-trusted authentication, hosts its cloud infrastructure in dependable data centers, and leverages enterprise-grade encryption. More on Security
Use Cases
Considering offering uninterrupted, secure, on-demand remote support? HelpWire has proven its efficacy across a range of use-case scenarios. Read All Use Cases
