Support Chat
Instant Communication via Support Chat
HelpWire offers a secure communication channel to exchange messages with the clients receiving your help. Use the chat as a supplementary tool to guide your client through the troubleshooting and communicate the ongoing process to them in real time.
![HelpWire Support Chat HelpWire Support Chat features](/images/upload/features/support-chat/support-chat-features.png)
Additional capabilities
![HelpWire Support Chat HelpWire timeline with support chat history](/images/upload/features/support-chat/chat-history-xs.png)
Chat History
Valuable information from your earlier interactions with clients is saved and easily accessible in the chat history.
![Synchronized HelpWire chat across all workstations HelpWire support chat synchronized across multiple client's workstations](/images/upload/features/support-chat/chat-sync-xs.png)
Chat Sync
Your clients can connect multiple computers to the same support session, the chat history is synchronized across all of their devices.