Instant Communication via Support Chat
HelpWire offers a secure communication channel to exchange messages with the clients receiving your help. Use the chat as a supplementary tool to guide your client through the troubleshooting and communicate the ongoing process to them in real time.
Valuable information from your earlier interactions with clients is saved and easily accessible in the chat history.
Your clients can connect multiple computers to the same support session, the chat history is synchronized across all of their devices.