Initiating sessions is straightforward, and our intuitive interface minimizes the time needed to access remote devices and start the support process. Medical personnel don't require specialized training to utilize HelpWire.
Secure Remote Support Software for Healthcare
HelpWire offers a remote support solution, facilitating the maintenance of medical devices and assisting healthcare professionals with software setups and problem-solving.
![HelpWire free remote desktop tool Free remote support solution for healthcare](/images/upload/use_cases/small/cost-effective-solution.jpg)
Intuitive and Easy-to-Use
![HelpWire for macOS and Windows Remote desktop service for Mac and Windows](/images/upload/use_cases/small/high-scalable-solution.jpg)
Cost-Effective Solution
Leverage our complimentary remote technical support software, allowing healthcare organizations to efficiently allocate resources for enhanced patient care.
HelpWire’s Advanced Features for Healthcare IT Support
HelpWire equips users with pivotal features that ensure quick, stable connections, safe data transmission, and optimal remote desktop performance.
![Multiple workstations Control multiple workstations to enhance remote support](/images/upload/use_cases/advanced_features/multiple-workstations-control.png)
Control Multiple Workstations
Enhance problem-solving by granting technicians access to various desktops of a single user simultaneously.
![Start quick session Initiate a quick remote support session](/images/upload/use_cases/advanced_features/establish-sessions-effortlessly.png)
Quick Session Initiation
HelpWire streamlines remote connections by initiating them via unique client links, negating the need to use confusing session IDs or passwords.
![Multi-monitor support Remote support service with multi-monitor view](/images/upload/use_cases/advanced_features/multi-monitor-view.png)
Multi-Monitor View
HelpWire empowers tech support in healthcare to transition between multiple remote screens or display two concurrently, optimizing problem resolution.
![File Exchange File transfer to enhance remote support](/images/upload/use_cases/advanced_features/simplified-file-transfer.png)
File Transfer
Benefit from a simple copy-and-paste mechanism in HelpWire that offers an uninterrupted method for transferring local files to remote desktops.
![Real-time chat Built-in chat for remote tech support](/images/upload/use_cases/advanced_features/real-time-chat.png)
Support Chat
With built-in support chat features, HelpWire fosters immediate dialogue between tech support and the healthcare experts they assist.
![Client Management Easy client management for healthcare](/images/upload/use_cases/advanced_features/client-management.png)
Client Management
HelpWire offers intuitive client management tools to track supported clients, manage remote connections, and add notes for each client directly from browsers.
Robust Security
In healthcare, safeguarding patient data is paramount. HelpWire security enforces rigorous protocols to ensure secure remote connections, maintaining the highest level of data protection.
![Two-factor authentication HelpWire implements two-factor authentication](/images/upload/features/shield.png)
Two-factor Authentication
HelpWire incorporates two-factor authentication, ensuring that only authorized personnel can access your workstation.
![End-to-end encryption Robust end-to-end encryption](/images/upload/features/lock.png)
End-to-End Encryption
Your data transfer remains confidential, protected by TLS/SSL with robust end-to-end AES-256-bit encryption over secure HTTPS and WSS channels.
![Firewall compliance Modify firewall configurations](/images/upload/features/settings.png)
Firewall Compliance
Skip modifying client-side firewall configurations while securely connecting to support healthcare teams.
![Secure data centers Secure cloud infrastructure](/images/upload/features/shield-1.png)
Secure Data Centers
HelpWire stores data in a secure cloud infrastructure provided by the industry leader AWS trusted by numerous global enterprises and government agencies.