Initiating sessions is straightforward, and our intuitive interface minimizes the time needed to access remote devices and start the support process. Medical personnel don't require specialized training to utilize HelpWire.
Secure Remote Support Software for Healthcare
HelpWire offers a remote support solution, facilitating the maintenance of medical devices and assisting healthcare professionals with software setups and problem-solving.
Intuitive and Easy-to-Use
Cost-Effective Solution
Leverage our complimentary remote technical support software, allowing healthcare organizations to efficiently allocate resources for enhanced patient care.
HelpWire’s Advanced Features for Healthcare IT Support
HelpWire equips users with pivotal features that ensure quick, stable connections, safe data transmission, and optimal remote desktop performance.
Control Multiple Workstations
Enhance problem-solving by granting technicians access to various desktops of a single user simultaneously.
Quick Session Initiation
HelpWire streamlines remote connections by initiating them via unique client links, negating the need to use confusing session IDs or passwords.
Multi-Monitor View
HelpWire empowers tech support in healthcare to transition between multiple remote screens or display two concurrently, optimizing problem resolution.
File Transfer
Benefit from a simple copy-and-paste mechanism in HelpWire that offers an uninterrupted method for transferring local files to remote desktops.
Support Chat
With built-in support chat features, HelpWire fosters immediate dialogue between tech support and the healthcare experts they assist.
Client Management
HelpWire offers intuitive client management tools to track supported clients, manage remote connections, and add notes for each client directly from browsers.
Robust Security
In healthcare, safeguarding patient data is paramount. HelpWire security enforces rigorous protocols to ensure secure remote connections, maintaining the highest level of data protection.
Two-factor Authentication
HelpWire incorporates two-factor authentication, ensuring that only authorized personnel can access your workstation.
End-to-End Encryption
Your data transfer remains confidential, protected by TLS/SSL with robust end-to-end AES-256-bit encryption over secure HTTPS and WSS channels.
Firewall Compliance
Skip modifying client-side firewall configurations while securely connecting to support healthcare teams.
Secure Data Centers
HelpWire stores data in a secure cloud infrastructure provided by the industry leader AWS trusted by numerous global enterprises and government agencies.