HelpWire boasts an easy-to-navigate interface, granting system administrators effortless remote access to employees' computers for software installation and troubleshooting tasks.
Remote Desktop Service SysAdmins
HelpWire empowers system administrators with the ability to remotely access desktops, apply updates, install software, troubleshoot, and execute various administrative tasks.
Intuitive and Streamlined Remote Support
Cross-Platform Compatibility
Given that sysadmins often need to connect to workstations with diverse operating systems, HelpWire ensures seamless integration between macOS and Windows devices.
Cost-Efficient Tool
HelpWire provides a robust suite of tools to boost your remote support capabilities free of charge, leading to significant budgetary savings.
HelpWire’s Highlight Features
As an advanced remote desktop administration tool, HelpWire presents an array of features crucial for the effective execution of remote system administrative tasks.
Multi-Workstation Control
Establish simultaneous remote connections to multiple workstations of a single client and toggle between them effortlessly for heightened efficiency.
Multi-Monitor Support
Facilitate side-by-side views of two remote screens or alternate between multiple remote monitor displays for a comprehensive remote session.
Client Management
HelpWire's remote administration software streamlines client management and tracking, letting you annotate client issues directly within the browser.
Simple Session Initiation
HelpWire employs uniquely generated client apps for each remote session, circumventing the need to juggle session IDs and passwords.
Instant Messaging
HelpWire's built-in support chat feature facilitates swift and straightforward communication between sysadmins and clients, obviating the need for lengthy emails or frequent phone calls.
File Transfer
HelpWire is a remote administration tool that streamlines technical assistance by enabling administrators to effortlessly copy and paste files directly to the remote desktop window.
Strong Security
HelpWire security prioritizes safeguarding the remote desktop environment through dependable authentication, AWS-based infrastructure, and top-tier encryption protocols
Secure Authentication
HelpWire safeguards your data with the Auth0 integrated authentication system, a platform trusted by giants like Microsoft, AWS, and many more.
End-to-End Encryption
Access remote desktops securely using connection protocols such as HTTPS and WSS, bolstered by TLS/SSL and the advanced AES-256 encryption methodology.
Dependable Data Hosting
Rest assured, your data and client information reside securely within HelpWire’s AWS cloud infrastructure, a platform also favored by industry leaders like Samsung, Philips, Disney, Netflix, and NASA.
Сonsent-Based Access
HelpWire ensures you can only access a client's remote workstation with their explicit consent.