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Remote Support Software for Tech Consultants

Equip your tech consulting practice with HelpWire. Offer remote support to clients and end-users, troubleshoot workstations, and resolve software issues from anywhere.

Remote desktop tool for Mac and Windows

Cross-Platform Support

With HelpWire, tech consultants can seamlessly support both Windows and macOS, ensuring immediate and effective resolutions in the diverse IT environment.

Simple remote support service

Intuitive and User-Friendly

Initiate remote sessions with HelpWire without the hassle of complicated setups or navigating intricate settings. Simply share the remote connection link with your client.

No Hidden Fees

Leverage HelpWire's essential features to provide top-notch remote technical support, optimizing your budget in the process.

Free remote support solution

HelpWire’s Highlight Features

Experience a suite of features—from rapid connectivity and advanced remote desktop functionalities to enterprise-grade security—that simplify troubleshooting, regardless of the geographical distance.

Initiate a remote support session

Effortless Session Start

Kickstart sessions using uniquely generated client apps, bypassing the need for session IDs or passwords.

Easy client management for remote support

Client Management

Efficiently manage clients and utilize browser-based notes for client management to elevate service quality.

Multiple workstations

Control Multiple Workstations

HelpWire enables tech consultants to troubleshoot multiple clients’ computers at the same time, quickly shifting back and forth between them.

Remote desktop tool with multi-monitor support

Multi-Monitor View

Improve efficiency by accessing multi-monitor setups, toggling between screens, or viewing two simultaneously.

Built-in chat for remote support

Built-in Support Chat

Instantly communicate with your customers using the built-in support chat, keeping your conversations at hand and easily accessing them for future reference.

File transfer to boost remote support

Easy File Transfer

HelpWire allows you to copy and paste files into a remote session window, eliminating the need for file hosting services and intermediate storage.

Strong Security

Is HelpWire safe to use? Absolutely. HelpWire safeguards your data with secure AWS hosting and bolsters security through two-factor authentication and end-to-end encryption.

HelpWire implements Auth0 authentication service

Trusted Authentication

To ensure the security of your login information, HelpWire relies on Auth0—an authentication and authorization platform trusted by giants like Microsoft and AWS.

Robust end-to-end encryption

End-to-End Encryption

Access remote desktops via TLS/SSL-protected HTTPS and WSS channels with an extra level of protection by advanced AES-256 encryption.

Secure Data Centers

Secure Data Centers

HelpWire's cloud infrastructure resides on AWS servers trusted by NASA, Disney, and Netflix, so you can be sure your data is safe.

Firewall friendly remote desktop

Firewall Friendly

Avoid risking your customer's internet security by setting up any exceptions or opening firewall ports, as this is not required.