With HelpWire, tech consultants can seamlessly support both Windows and macOS, ensuring immediate and effective resolutions in the diverse IT environment.
Remote Support Software for Tech Consultants
Equip your tech consulting practice with HelpWire. Offer remote support to clients and end-users, troubleshoot workstations, and resolve software issues from anywhere.
![HelpWire for macOS and Windows Remote desktop tool for Mac and Windows](/images/upload/use_cases/small/easy-to-use.jpg)
Cross-Platform Support
![HelpWire interface Simple remote support service](/images/upload/use_cases/small/cost-effective-solution.jpg)
Intuitive and User-Friendly
Initiate remote sessions with HelpWire without the hassle of complicated setups or navigating intricate settings. Simply share the remote connection link with your client.
No Hidden Fees
Leverage HelpWire's essential features to provide top-notch remote technical support, optimizing your budget in the process.
![HelpWire free remote desktop service Free remote support solution](/images/upload/use_cases/high-scalable-solution.jpg)
HelpWire’s Highlight Features
Experience a suite of features—from rapid connectivity and advanced remote desktop functionalities to enterprise-grade security—that simplify troubleshooting, regardless of the geographical distance.
![Start quick session Initiate a remote support session](/images/upload/use_cases/advanced_features/establish-sessions-effortlessly.png)
Effortless Session Start
Kickstart sessions using uniquely generated client apps, bypassing the need for session IDs or passwords.
![Client Management Easy client management for remote support](/images/upload/use_cases/advanced_features/client-management.png)
Client Management
Efficiently manage clients and utilize browser-based notes for client management to elevate service quality.
![Control multiple workstations to enhance tech support Multiple workstations](/images/upload/use_cases/advanced_features/multiple-workstations-control.png)
Control Multiple Workstations
HelpWire enables tech consultants to troubleshoot multiple clients’ computers at the same time, quickly shifting back and forth between them.
![Multi-monitor view Remote desktop tool with multi-monitor support](/images/upload/use_cases/advanced_features/multi-monitor-view.png)
Multi-Monitor View
Improve efficiency by accessing multi-monitor setups, toggling between screens, or viewing two simultaneously.
![Real-time chat Built-in chat for remote support](/images/upload/use_cases/advanced_features/real-time-chat.png)
Built-in Support Chat
Instantly communicate with your customers using the built-in support chat, keeping your conversations at hand and easily accessing them for future reference.
![File exchange File transfer to boost remote support](/images/upload/use_cases/advanced_features/simplified-file-transfer.png)
Easy File Transfer
HelpWire allows you to copy and paste files into a remote session window, eliminating the need for file hosting services and intermediate storage.
Strong Security
Is HelpWire safe to use? Absolutely. HelpWire safeguards your data with secure AWS hosting and bolsters security through two-factor authentication and end-to-end encryption.
![Trusted authentication mechanism HelpWire implements Auth0 authentication service](/images/upload/features/shield.png)
Trusted Authentication
To ensure the security of your login information, HelpWire relies on Auth0—an authentication and authorization platform trusted by giants like Microsoft and AWS.
![End-to-end encryption Robust end-to-end encryption](/images/upload/features/lock.png)
End-to-End Encryption
Access remote desktops via TLS/SSL-protected HTTPS and WSS channels with an extra level of protection by advanced AES-256 encryption.
![Secure Data Centers Secure Data Centers](/images/upload/features/settings.png)
Secure Data Centers
HelpWire's cloud infrastructure resides on AWS servers trusted by NASA, Disney, and Netflix, so you can be sure your data is safe.
![Firewall Firewall friendly remote desktop](/images/upload/features/shield-1.png)
Firewall Friendly
Avoid risking your customer's internet security by setting up any exceptions or opening firewall ports, as this is not required.