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Remote Support Software for Technology Consultants

Equip your tech consulting practice with HelpWire. Offer remote tech support to clients and end-users, troubleshoot workstations, and resolve software issues from anywhere.

Simple remote support service

Intuitive and User-Friendly

HelpWire offers quick session initiation with no complex setups—just share a remote connection link with your client.

Free remote support solution

No Hidden Fees

HelpWire provides necessary features for top-tier remote tech support, allowing technology consultants to stay within budget.

Security

HelpWire guarantees strong data protection with AES-256 encryption, TLS/SSL protocols, and a consent-based access system. It uses Auth0 for authentication and leverages AWS for secure data storage, protecting sensitive information and ensuring client privacy.

Security

HelpWire’s Highlight Features

Enjoy fast connectivity, advanced remote desktop functions, and enterprise-grade security in one complete suite.

Initiate a remote support session

Effortless Session Start

Launch fast sessions with uniquely generated client links without the need for session IDs or passwords.

Easy client management for remote support

Client Management

Manage clients effectively and enhance service quality with features like session history tracking and client list organization.

Team Management

Team Management

HelpWire takes the complexity out of team coordination. Invite teammates, set permissions, and facilitate cross-team collaboration through one adaptive platform.

Simultaneous Access

Simultaneous Access

Diagnose issues across multiple workstations simultaneously—ideal for resolving client-wide problems in record time.

Control Multiple Workstations

Control Multiple Workstations

HelpWire assists technology consultants with tools like role assignments, teammate invitations, and cross-team access, allowing them to troubleshoot multiple issues at once.

Multi-Monitor View

Multi-Monitor View

Boost efficiency with multi-monitor access, screen toggling, or viewing two screens simultaneously.

Built-in Support Chat

Built-in Support Chat

Communicate instantly with customers using the built-in support chat, keeping conversations handy for future reference.

Easy File Transfer

Easy File Transfer

HelpWire is a remote tech support tool that lets you copy and paste files directly into a remote session, removing the need for file hosting services or intermediate storage.

Cross-Platform Support

Cross-Platform Support

HelpWire allows technology consultants to seamlessly support Linux, Windows, and macOS systems, ensuring quick resolutions across diverse IT environments.

Explore All Features

HelpWire: Streamlining Remote Support for Technology Consultants

Remote support software is necessary for technology consulting. It offers secure, flexible features like collaboration, user-friendliness, scalability, and security to streamline client assistance.

  • Ease of Use: An intuitive, user-friendly interface is key to helping teams quickly address client issues. Easy navigation and streamlined workflows enhance productivity and reduce the need for lengthy training.
  • Real-Time Collaboration: Effective support needs features like screen sharing, live chat, and multi-user access for seamless troubleshooting. Real-time software consulting tools help teams coordination and response times, leading to improved client satisfaction.
  • Scalability: Technology consulting requires flexible software that scales with a changing client base. With on-demand feature adjustments and no-contract pricing, it makes it easy to adapt without extra costs.
  • Security: It has strong data protection, encryption, and multi-factor authentication, which are important in safeguarding client and company information. Compliance with industry standards helps boost client trust and defends against data breaches.
  • Customer Support: Strong customer support is essential for resolving issues swiftly and preventing downtime.
HelpWire treats core needs by providing a balanced approach to remote tech support, combining collaboration features, usability, and strong security. Its design meets the practical demands of software consulting, making it a reliable choice for efficient remote tech support tools.

Users Share Their HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
Frequently Asked Questions