With HelpWire, tech consultants can seamlessly support both Windows and macOS, ensuring immediate and effective resolutions in the diverse IT environment.
Remote Support Software for Tech Consultants
Equip your tech consulting practice with HelpWire. Offer remote support to clients and end-users, troubleshoot workstations, and resolve software issues from anywhere.
Intuitive and User-Friendly
Initiate remote sessions with HelpWire without the hassle of complicated setups or navigating intricate settings. Simply share the remote connection link with your client.
No Hidden Fees
Leverage HelpWire's essential features to provide top-notch remote technical support, optimizing your budget in the process.
HelpWire’s Highlight Features
Experience a suite of features—from rapid connectivity and advanced remote desktop functionalities to enterprise-grade security—that simplify troubleshooting, regardless of the geographical distance.
Effortless Session Start
Kickstart sessions using uniquely generated client apps, bypassing the need for session IDs or passwords.
Efficiently monitor and assist clients, and add browser-based notes to enhance service quality.
Control Multiple Workstations
HelpWire enables tech consultants to troubleshoot multiple clients’ computers at the same time, quickly shifting back and forth between them.
Improve efficiency by accessing multi-monitor setups, toggling between screens, or viewing two simultaneously.
Built-in Support Chat
Instantly communicate with your customers using the built-in support chat, keeping your conversations at hand and easily accessing them for future reference.
Easy File Transfer
HelpWire allows you to copy and paste files into a remote session window, eliminating the need for file hosting services and intermediate storage.
HelpWire safeguards your data on secure AWS hosting and bolsters security with two-factor authentication and end-to-end encryption.Learn more about Security
To ensure the security of your login information, HelpWire relies on Auth0—an authentication and authorization platform trusted by giants like Microsoft and AWS.
Access remote desktops via TLS/SSL-protected HTTPS and WSS channels with an extra level of protection by advanced AES-256 encryption.
Secure Data Centers
HelpWire's cloud infrastructure resides on AWS servers trusted by NASA, Disney, and Netflix, so you can be sure your data is safe.
Avoid risking your customer's internet security by setting up any exceptions or opening firewall ports, as this is not required.