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Remote Desktop Service for IT Support

HelpWire is a free remote desktop service equipped with essential tools for technical support teams to swiftly resolve issues on remotely located macOS and Windows computers.

Free remote support solution

Cost-Effective Remote Tech Support

Benefit from all essential features that enhance remote support capabilities with HelpWire, without any associated costs.

Remote desktop tool for Mac and Windows

Cross-Platform Support

HelpWire ensures versatile remote IT support through native applications across both Windows and macOS computers.

Intuitive and User-Friendly

HelpWire’s streamlined interface ensures the support team can jump straight to resolving issues of remote clients. Dynamically generated client apps enable straightforward connections and support delivery.

Simple remote support service

HelpWire’s Advanced Features for Remote IT Support

HelpWire is loaded with useful features, empowering tech support professionals to address client challenges as if they were assisting in person.

Multiple workstations

Control Multiple Workstations

Maximize efficiency with HelpWire, which allows IT support professionals to connect to multiple client workstations simultaneously, facilitating rapid switches between them.

Initiate a remote support session

Simple Session Initiation

Say goodbye to cumbersome session IDs and passwords. With HelpWire, initiate a tech support session just by sending a dedicated link to your client.

Built-in chat for remote support

Support Chat

Engage directly with clients using HelpWire's customer support chat, gathering essential information to swiftly and adeptly resolve issues.

Remote desktop software with multi-monitor support

Multi-Monitor View

Boost team efficiency with the capability to view and manage multiple screens concurrently, enhancing the remote desktop experience and issue resolution.

File transfer to boost remote support

File Transfer

Sending files is a breeze with HelpWire's intuitive file transfer feature, allowing for straightforward copy-and-paste actions from local devices to remote desktops.

Easy client management for remote support

Client Management

Remote tech support teams can effortlessly keep track of serviced clients and engage in client management directly from their browsers, optimizing their operations.

Robust Security

HelpWire security is at the forefront, employing stringent measures to safeguard your data and resources without compromising on software usability or performance.

Robust end-to-end encryption

End-to-End Encryption

HelpWire secures all data transfers with end-to-end encryption over WSS and HTTPS. Protection is provided with TLS/SSL and AES-256 encryption standards.

HelpWire implements Auth0 authentication service

Trusted Authentication Mechanism

HelpWire ensures only authorized access to remote desktops by deploying the Auth0 authentication service, safeguarding login credentials.

Secure Data Centers

Secure Data Centers

Data is stored within a robust cloud infrastructure provided by industry titan AWS, whose cloud solutions are trusted by numerous global corporations.

Firewall friendly remote desktop

Firewall Friendly

Establish secure remote connections without any need for client-side firewall alterations, ensuring seamless connectivity and streamlined issue resolution.