Today, HelpWire is a simple & secure platform for organizing quick remote support to any device anywhere in the world.
HelpWire is an eponymous service and standalone division of Electronic Team, Inc., introduced in 2023. But the brand HelpWire first appeared in 2017 when it used to be a custom-tailored solution for servicing USB devices over the network.
Fast forward a couple of years to the COVID-19 outbreak. As with most companies, it forced us to react immediately and find a way to provide IT support to our colleagues remotely.
Our team sensed the dire lack of a simple service that would allow organizations to quickly and securely provide remote support to their staff and clients.
So, we began reloading the concept of HelpWire into a dedicated remote support service that any IT department, MSP, or help desk team can use immediately.
The development of HelpWire started at the beginning of 2022 when the unspeakable happened — the Russian Federation unleashed a full-scale war against Ukraine that European soil has not seen since WWII. It has caught the whole world off guard, not to mention our development team, a large portion of which still lives in Ukraine up to this day.
However, the experience of heavy bombings, shelling, electricity shortages, and relocations has not stopped us from delivering the final service. As a remote-first company, we fully grasp the challenges remote support brings and made our best effort to translate accumulated along-the-way experience into the best free remote support instrument you can use today.
Deliver help wherever it is needed fast with HelpWire!