HelpWire facilitates immediate, hassle-free POS remote support. Initiating sessions is straightforward, thanks to the program's intuitive interface which does not require cumbersome IDs or passwords.
Remote Support for Point-of-Sale Systems
Point-of-sale devices are crucial for processing sales, often requiring prompt assistance to address issues. HelpWire enables users to connect remotely to a device in real-time, from anywhere.
Easy to Use and Install
Cross-Platform Support
With its flexibility and scalability, HelpWire enables you to reach more clients over longer distances and troubleshoot issues with POS software on Windows and Mac workstations.
HelpWire’s Feature Set
HelpWire, designed for secure remote access in retail, boasts essential features such as enhanced remote desktop performance, solid security, and quick connectivity, simplifying the resolution of technical issues from any location.
Service Multiple Workstations
Tech professionals can utilize HelpWire to aid retail employees facing issues on multiple computers simultaneously, efficiently toggling between them to improve workflow.
Multi-Monitor View
HelpWire's ability to connect to multi-monitor systems and transition from a side-by-side display mode to alternative views boosts technicians’ efficiency.
Support Chat
HelpWire allows users to reach out to clients directly via the integrated support chat. This feature keeps a record of your discussion for easy access in the future.
File Transfer
To transfer files to a remote desktop running POS software, technicians can simply copy-paste them to a remote session window.
Flexible Screen Dimensions
Modify the display on the remote client's screen according to your preference. Opt to alter either the width or height, maintain the original dimensions, or select the optimal fit.
Client Management
HelpWire enables effortless client management of retail customers, streamlining remote tech support. Through its client management features, users can improve issue tracking by appending notes about clients directly from the browser.
Robust Security
HelpWire safety is paramount, guaranteeing secure POS remote support through validated authentication, top-tier encryption, and AWS hosting.
Reliable Authentication
Safeguard your credentials with Auth0—a reputable authentication and authorization platform endorsed by industry giants like AWS and Microsoft.
End-to-End Encryption
Connect to remote desktops via protected protocols (HTTPS and WSS), backed by the AES-256 encryption standard.
Secure Data Center
Leveraging AWS servers for its cloud infrastructure, HelpWire ensures your client data remains protected. These servers are trusted by industry leaders like Netflix, NASA, Philips, and more.
Firewall Compatibility
Establish remote connections without jeopardizing your clients' online security. There's no need to modify firewall settings or create port exceptions.