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Remote Support Software for Retail

HelpWire delivers secure connectivity to remote point-of-sales devices to support retail establishments. Retailers can quickly connect to remote locations to streamline processes like managing inventory and ordering merchandise for sale.

Simple remote support service

Simplified POS remote support

HelpWire offers retail a user-friendly interface and a simple method of providing secure retail remote access. Users with basic computer skills can quickly establish remote connectivity without complicated IDs or passwords.

Remote desktop tool for Mac, Linux, and Windows

Cross-Platform Support

HelpWire enables seamless remote support across Windows, Linux, and macOS, allowing retailers to troubleshoot POS and other software issues effectively across diverse setups and locations.

Secure Data Protection

HelpWire protects data with strong AES-256 encryption, secure access with the TLS/SSL protocols, and Auth0 authentication. The software is hosted on AWS servers to provide secure remote access for retail stores. Teams can safely deliver remote POS technical support to keep retail equipment operating efficiently.

Secure Data Protection

HelpWire’s Feature Set

HelpWire offers users a comprehensive feature set that supports secure remote access for retail businesses. Features such as advanced security, reliable connectivity, and superior remote desktop performance streamline troubleshooting technical problems with retail equipment located anywhere.

Multiple workstations

Multiple Workstation Support

HelpWire lets tech support teams access multiple computers simultaneously for more efficient problem resolution.

File transfer to boost remote support

File Transfer

Users can transfer files to a remote POS desktop session using the software’s copy-and-paste functionality.

Remote desktop software with multi-monitor support

Multi-Monitor View

The Multi-monitor feature allows technicians to choose a side-by-side display or alternate modes to handle user problems more efficiently.

Built-in chat for remote support

Support Chat

HelpWire allows users to reach out to clients directly via the integrated support chat. This feature keeps a record of your discussion for easy access in the future.

Easy client management for remote support

Client Management

HelpWire enables effortless client management of retail customers, streamlining remote tech support. Through its client management features, users can improve issue tracking by appending notes about clients directly from the browser.

Team Management

Team Management

Team management features include setting hierarchical roles, sending teammate invitations, and supporting cross-team access. HelpWire can be adapted to fit the needs of your support team.

Explore All Features

How HelpWire’s Remote Support Resolves Retail Challenges

Remote support can help retailers face productivity, efficiency, and customer satisfaction challenges. Following are some of the ways HelpWire minimizes issues that affect the retail industry.

• Ineffective inventory management: It can be challenging for retailers to achieve effective real-time inventory management. Lack of remote access can lead to empty shelves and inaccurate inventory oversight, causing retailers to lose business.

HelpWire Solves It: HelpWire provides retailers with efficient and secure real-time access to remote inventory systems to streamline supply chains and improve stock management.
• Unexpected Downtime: Problems with retail equipment like POS systems may result in unexpected and lengthy downtime waiting for onsite technicians. Customer service is affected and retailers can lose substantial business due to system outages.

HelpWire Solves It: HelpWire reduces downtime and business disruptions with remote, real-time problem determination and resolution to keep retail systems operational and maintain customer satisfaction.
• Higher Operational Costs: Onsite problem resolution is time-consuming and expensive. Labor, travel, and extended downtime costs can quickly add up for retail companies with multiple locations.

HelpWire Solves It: HelpWire provides an economical solution for retailers with secure and streamlined remote support that facilitates more efficient business practices without high subscription fees.
• Inefficient Device Oversight: IT teams need help managing and monitoring devices in multiple retail locations. It can be difficult to maintain consistent operations and proactively identify issues before they impact the business.

HelpWire Solves It: HelpWire’s centralized remote access lets IT teams efficiently manage devices in diverse locations. Technicians can quickly address emerging issues to ensure smooth operations for retail businesses.

Users Share Their HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.