HelpWire provides your MSP IT support team with a streamlined solution that delivers immediate results. Access the tool's functionality through its optimized interface, allowing your technicians to start assisting clients right away.
On-Demand Remote Support Software for MSP
HelpWire offers Managed Service Providers (MSPs) a free and easy-to-use remote support software solution for secure connections to remote clients to resolve issues promptly and reduce support costs.
Intuitive and Simplified Remote Support
Free for Personal and Business Use
HelpWire offers essential features tailored to the dynamic needs of your MSP IT support services, all without added expenses.
Cross-Platform Connectivity
MSPs need the capability to connect to workstations across various operating systems. HelpWire equips MSPs with a remote support tool that easily connects to both Windows and macOS platforms.
HelpWire’s Advanced Feature Set
HelpWire’s advanced features provide a comprehensive range of remote support tools, enabling MSPs to resolve client issues almost as if the technician worked on them directly. The software ensures rapid, straightforward connectivity, first-rate security, and enhanced remote desktop functionality.
Control Multiple Workstations
Support multiple desktops by connecting to your remote client and switching between them seamlessly.
Streamlined Session Initiation
Establish remote sessions easily with HelpWire's dynamically generated unique client apps, eliminating the need for managing session IDs and passwords.
Transfer Files
Copy and paste files from your local machine and to the remote session window without any hassle.
Multi-Monitor View
With HelpWire, view two client workstation displays at once and switch between multiple displays as needed.
Support Chat
Boost productivity and heighten customer satisfaction with HelpWire's real-time chat support. Direct communication with clients allows for more efficient issue resolution.
Client Management
Enhance MSP remote support with HelpWire’s client management features. Organize client lists and add relevant notes directly through your browser.
Robust Security
HelpWire is committed to equipping MSPs with a suite of features designed to safeguard both your crucial data and communication with remote clients.
Learn more about Security
Trusted Authentication Mechanism
Ensure secure logins from authorized users by leveraging HelpWire's integration with the trusted user authentication service, Auth0.
End-to-End Encryption
HelpWire uses industry-standard SSL/TLS encryption to secure all data transferred between remote client sessions, our servers, and operators.
Consent-Based Remote Access
To ensure client autonomy, operators need client consent before initiating an on-demand remote support session.
Firewall-Friendly Software
Provide IT support without compromising client security. Establish safe remote connections without adjusting firewall settings or configurations.