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Free Remote Support Software for MSP

HelpWire provides Managed Service Providers (MSPs) with a user-friendly remote support solution, enabling secure connections to client systems for quick issue resolution and lower support costs.

Why Remote Support Software is Essential for Managed Service Providers (MSPs)

Part of MSPs’ daily workload is to address and resolve customer issues. To ensure customer satisfaction, it’s essential to tackle these problems right away. However, troubleshooting technical issues can be overwhelming without the proper tools. One solution is to use a high-performing MSP remote support software that improves workflows and accelerates support services.
Here’s how a remote support software can benefit MSPs:
  • Reliable Remote Support Service: MSPs can deliver remote support to employees working from home, regardless of location.
  • No-Hassle Device Growth Management: Even with multiple personal devices in the workplace, MSP remote desktops provide secure, reliable support across different platforms.
  • Enhanced Customer Satisfaction: With the right software, MSPs can offer fast, effective service that meets customer expectations.
HelpWire is a secure, scalable, and easy-to-use MSP remote access software. It simplifies IT infrastructure management and boosts end-user systems’ efficiency, even with limited resources.

To streamline and enhance IT support processes, HelpWire offers the following features:
  • Flexibility: HelpWire can assist in IT issue resolution anytime, anywhere.
  • Speed: Diagnose and solve problems with speed and ease.
  • Ease of Use: A simple, intuitive interface allows MSP tech support teams to adapt easily.
  • Security: Enterprise-grade encryption and security to protect business and client data.

Why Is HelpWire’s Remote Desktop Software
Best for MSP?

Simple remote support service

Intuitive and Simplified Remote Assistance

With HelpWire’s optimized interface and features, the MSP IT support team can provide remote desktop support with immediate results. Your technicians can assist clients effectively and hassle-free.

Free remote support solution

Free for Personal and Business Use

Empower your MSP IT support services with HelpWire’s tailored-made features to your unique needs — all at no additional costs.

Scalable and Flexible

HelpWire offers scalable solutions that meet the emerging needs of a growing business. You can manage more clients across the globe from convenient web accounts.

Remote desktop tool for Mac, Windows, and Linux

HelpWire’s Advanced Feature Set

With HelpWire’s set of robust and top-level remote support features, tech experts can easily resolve client issues through secure connectivity and advanced remote desktop functionality.

Multiple workstations

Control Multiple Workstations

Provide high-quality support through remote connections with multiple client systems and experience seamless switching between these devices.

Initiate a remote support session

Streamlined Session Initiation

There’s no need for session passwords or credentials to start remote sessions. HelpWire generates unique client apps that facilitate remote sessions quickly.

File transfer to boost remote support

Transfer Files

To transfer files from your local computer to a client, simply copy and paste them into the remote session window.

Multiple workstations

Multi-Monitor View

With HelpWire, technicians can view, work, or switch between two client workstation displays for greater flexibility.

Built-in chat for remote support

Support Chat

Boost productivity and heighten customer satisfaction with HelpWire's real-time support chat. Direct communication with clients allows for more efficient issue resolution.

Easy client management for remote support

Client Management

Enhance MSP remote support with HelpWire’s client management features. Organize client lists and add relevant notes directly through your browser.

Easy client management for remote support

Simultaneous Access

Initiate concurrent connections to multiple remote workstations of the same client and troubleshoot issues efficiently.

Cross-Platform Support

Cross-Platform Connectivity

Provide seamless support on Windows, macOS, and Linux with HelpWire’s all-in-one remote desktop control.

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Team Management

Teammate invites, role hierarchy, cross-team access, and many more. HelpWire seamlessly adapts to your support team's needs.

Explore all Features

Users Share Their HelpWire Experience title icon

5.0 Based on 49 customers' reviews
version icon
Version
2.1, 7 Aug, 2024
compatibility icon
Compatibility
macOS, Windows, Linux
price icon
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
Frequently Asked Questions