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Remote Support Software - Use Cases

HelpWire offers uninterrupted, secure, on-demand and unattended remote access worldwide for a variety of use cases. With our easy-to-use remote desktop service, you can enhance your business efficiency and reduce costs.

Remote Tech Support

Remote Tech Support

HelpWire is your go-to solution for delivering effective on-demand or ad-hoc remote support to customers facing software installation or system configuration issues.
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MSP Services

MSP Services

Managed service providers (MSP) can rely on HelpWire for fast and secure attended support for their customers' information technology infrastructures and end-user systems.
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Help Desk Improvements

Help & Service Desks

HelpWire enhances help desk support processes and elevates the quality of support services by offering advanced remote control functionality.

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SMB Owners

SMB Owners

Reduce costs and elevate the productivity of your growing business with our user-friendly remote support tool, designed to streamline your remote support operations.
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Technology Consultants

Technology Consultants

Address your customers' issues remotely by connecting to their systems promptly and troubleshooting in real-time.
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Freelance IT Experts

Freelance IT Experts

Deliver hands-on remote assistance to your clients, no matter where you are.
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System Administrators

System Administrators

Ensure the reliable operation of computer systems and networks from a remote location.
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Media Specialists

Media Specialists

Remotely access video editing resources and media files with a high-performing, secure software solution.
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Healthcare

Healthcare

Maintain and update medical equipment software over the network to minimize technical issues.
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Education

Education

Implement an intuitive remote support solution to ensure the efficient operation of digital tools used by educators and students.
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Government Agencies

Government Agencies

Foster a safe and efficient work environment for government employees by offering remote assistance whenever they need it.
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Manufacturing

Manufacturing

Remotely troubleshoot issues in malfunctioning manufacturing software without the necessity for on-site visits.
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Retail

Retail

Remotely manage POS systems and software to ensure your customers experience uninterrupted success in their operations.
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Accounting

Accounting

Use HelpWire to access QuickBooks and other accounting software remotely. Save time and skip the struggle of traveling to client’s offices—manage all your tasks remotely.
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Remote Work

Remote Work

HelpWire delivers fast and secure remote access to company workstations, allowing employees to perform remote work from anywhere.
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Users Share Their HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.1, 7 Aug, 2024
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Compatibility
macOS, Windows, Linux
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Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.