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Software de Asistencia Remota - Casos de Uso

HelpWire ofrece un soporte remoto ininterrumpido, seguro y por demanda en todo el mundo para múltiples casos de uso. Con nuestro servicio de escritorio remoto fácil de usar, puede aumentar el rendimiento de su empresa y reducir costes.

Soporte Técnico Remoto

Soporte Técnico Remoto

HelpWire es la mejor solución para ofrecer asistencia remota eficaz por demanda o ad hoc a los clientes que tienen problemas con la instalación de software o la configuración del sistema.
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Servicios MSP

Servicios MSP

Los proveedores de servicios gestionados (MSP) pueden confiar en HelpWire para obtener asistencia rápida y segura para las infraestructuras de tecnología de la información y los sistemas de usuario final de sus clientes.
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Centros de Asistencia y Servicios

Centros de Asistencia y Servicios

HelpWire mejora los procesos de soporte de los centros de asistencia y eleva la calidad de los servicios de soporte ofreciendo funciones avanzadas de control remoto.

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Propietarios de PYMES

Propietarios de PYMES

Reduzca costes y aumente la productividad de su empresa en crecimiento con nuestra herramienta de asistencia remota fácil de usar, diseñada para agilizar sus operaciones de soporte remoto.
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Consultores de Tecnología

Consultores de Tecnología

Resuelva los problemas de sus clientes de forma remota, conectándose a sus sistemas rápidamente y solucionando los problemas en tiempo real.
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Expertos en TI Freelance

Expertos en TI Freelance

Ofrezca asistencia remota inmediata a sus clientes, esté donde esté.
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Administradores de Sistemas

Administradores de Sistemas

Garantice el funcionamiento fiable de sistemas informáticos y redes desde cualquier lugar.
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Especialistas en medios

Acceda de forma remota a recursos de edición de video y archivos multimedia con una solución de software de alto rendimiento y segura.
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Salud

Salud

Mantener y actualizar el software de los equipos médicos a través de la red para minimizar los problemas técnicos.
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Educación

Educación

Implementar una solución de asistencia remota intuitiva para garantizar el funcionamiento eficaz de las herramientas digitales utilizadas por educadores y estudiantes.
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Agencias Gubernamentales

Agencias Gubernamentales

Fomentar un entorno de trabajo seguro y eficiente para los empleados de la administración, ofreciendo asistencia remota siempre que la necesiten.
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Fabricación

Fabricación

Solución remota de problemas de mal funcionamiento del software de fabricación sin necesidad de visitas in situ.
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Comercio

Comercio

Gestionar de forma remota sistemas y software de TPV para garantizar que sus clientes puedan realizar sus operaciones con éxito y sin interrupciones.
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Contabilidad

Utilice HelpWire para acceder a QuickBooks y otros programas de contabilidad de forma remota. Ahorre tiempo y evite la molestia de viajar a las oficinas de sus clientes: gestione todas sus tareas de manera remota.
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Trabajo remoto

HelpWire proporciona un acceso remoto rápido y seguro a las estaciones de trabajo de la empresa, lo que permite a los empleados trabajar de forma remota desde cualquier lugar.
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Opiniones de los Usuarios sobre su Experiencia con HelpWire title icon

5.0 Basado en 49 opiniones de clientes
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Versión
2.1, 07/08/2024
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Compatibilidad
macOS, Windows, Linux
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Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
February 29, 2024
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
February 16, 2024
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
February 15, 2024
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
April 02, 2024
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
March 10, 2024
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
March 02, 2024
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
March 01, 2024
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
February 23, 2024
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
August 01, 2024
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
August 14, 2024
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
July 07, 2024
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
August 13, 2024
Malik S.
Email Review
Malik S.
Big fan of the reconnection functionality and stability I've seen
June 06, 2024
Chris
Email Review
Chris
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
July 14, 2024
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
July 01, 2024
Ron Larson
Email Review
Ron Larson
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
August 26, 2024
Beth Comer
Email Review
Beth Comer
This program is easy to use for both admins and clients and has excellent customer service.
September 07, 2024
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
October 05, 2024
Kevin Patrick
Email Review
Kevin Patrick
Simple app on client end makes helping them later super easy.
November 25, 2024
Destain Dückert
Email Review
Destain Dückert
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
November 28, 2024
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
October 29, 2024
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
December 03, 2024
Johnathan Lugo
Email Review
Johnathan Lugo
I was able to help a client by transferring files from my machine to theirs.
November 17, 2024