HelpWire is a cost-effective remote desktop solution that respects a government organization’s IT budget, furnishing essential features to enhance remote IT support across such institutions.
Remote Support for Government Organizations
HelpWire delivers a secure and user-friendly remote desktop tool designed to promptly connect and resolve issues, ensuring minimal disruption to a government organization's IT operations.
Cost-Effective Solution
Cross-Platform Support
Governmental departments typically operate using various operating systems. HelpWire ensures seamless cross-platform connectivity for Windows and macOS, enhancing the productivity of technical support teams.
HelpWire’s Top Features
With fast connections, strong security, and a smooth remote desktop experience, HelpWire equips tech support teams with everything they need for remote troubleshooting.
Instant Remote Connections
Starting a remote session is hassle-free — no IDs or passwords. Technicians only need to send a client their unique URL to initiate a remote connection and address the issue.
Built-In Chat
HelpWire's support chat feature enables immediate communication with clients, fostering productivity and reducing time to issue resolution.
Multi-Workstations Control
Efficiently control multiple remote machines of a single client simultaneously and alternate between them with ease.
Multi-Monitor Support
Technicians can switch between remote desktop views or have a simultaneous side-by-side display.
Adjustable Display Settings
Adjust the remote client's display to suit your needs. Choose to change the width, or height, retain the original settings, or pick the best fit.
File Transfer
Copy and paste files directly to the remote session window, bypassing the need for intermediate storage and expediting problem resolution.
Client Management
Using HelpWire, IT support teams can efficiently manage their client base from public agencies through client management features, including directly adding notes on client issues from their browsers.
Robust Security
HelpWire safety is at the forefront, employing stringent security measures to safeguard governmental data resources and adhering to industry-standard protective measures.
Firewall Compliance
Connect remotely without adjusting firewall ports or configurations, ensuring client system security isn't compromised.
Enterprise-Grade Encryption
HelpWire protects traffic using WSS and HTTPS secure connection protocols. Data is encrypted with TLS/SSL and industry-standard AES-256 encryption.
Reliable Authentication
HelpWire integrates with Auth0, a globally recognized authentication platform, ensuring credential security for tech support teams.
Secure Data Hosting
Built on AWS's dependable servers, HelpWire guarantees data security, a platform trusted by global giants like Disney, Netflix, and Samsung.