Remote Control
Control Workstations When Miles Away
Connect to your clients' computers with HelpWire and provide remote assistance at any time wherever you are.
Unlock advanced remote access features:
Start Easily
Initiate a remote support session by creating a unique session link and sending it to your remote client.
Connect Cross-Platform
Regardless of the clients' operating system (supported by HelpWire), operators can connect, remotely access, and support them from their Mac or Windows computers.
Simultaneous Sessions
When supporting a client with multiple workstations concurrently switch between their respective tabs without interrupting your communication with the client.
Multi-Screen View
HelpWire allows you to view two clients' screens side-by-side or switch between clients' screens concurrently during the remote access session if they have more than two or you prefer it that way.
Smart Data Transfer
Let HelpWire provide the best possible connection speed during remote support sessions by automatically selecting between connections over proxy servers or P2P.
Administrator Rights
Access remote Windows workstations with admin privileges to maximize your efficiency.
File Sharing
Transfer files to your client's computer by simply dropping them onto a remote session window.
Best Image Quality
Adjust the frame rate for your remote support session to accommodate your client's internet connection speed or let HelpWire do this for you automatically.
Optimal Image Size
Change the image size you’re receiving from the remote client’s screen. Fit the screen width or height, set optimal fit, or leave the original size.