HelpWire unattended remote access

HelpWire’s unattended access lets you securely connect, control, and support remote computers without waiting for users, enabling 24/7 access from anywhere.

Join now – full access

Simple remote support with HelpWire's remote control tools, built-in chat, and dedicated user account.

Quick video tutorial

5.0

Capterra

5.0

SourceForge

5.0

TrustRadius

5.0

What is unattended remote access?

Unattended remote access lets you connect to a remote computer or device without needing someone on the other end to approve the connection.

You can log in, manage files, run updates, or troubleshoot issues whenever it’s needed, even if no one’s there.

It’s a simple way to keep things running smoothly without having to coordinate with someone every time you need access.

Here’s why it’s useful:

Access devices anytime.
Connect to remote computers 24/7, even if no one’s logged in or using them.
No approvals or coordination needed.
Skip the back-and-forth. Just connect and get to work – no waiting for someone to accept the session.
Keep things up to date.
Run software updates, install apps, or perform routine maintenance on your own schedule.

Whether you’re supporting clients, maintaining systems, or just grabbing a file from your home PC, unattended access saves time, reduces friction, and keeps you in control.

How HelpWire caters to unattended remote access

Reboot & reconnect

Reconnect to the session automatically after the remote system reboots or a user logs out.

Switch users

Move between user accounts on the remote device without disconnecting.

Admin privilege elevation

Run applications with elevated privileges on Windows machines.

File transfer

Drag files into the session window or use the clipboard to copy them between systems.

Multi-monitor support

View and manage two or more screens when the remote device has multiple monitors connected.

Session timeline

View chat messages and key session events with timestamps in one chronological timeline.

Multi-operator sessions

Let teammates work together on the same unattended session.

Auto-background updates

Keep remote clients up to date automatically, no action needed.

Client directory

Save and organize all clients and their devices for quick unattended access.

How to set up unattended remote access

1. Sign up for a HelpWire account (if you haven’t already).

2. Add a new client record in your dashboard.

3. Copy the connection link and send it to your client.

4. Once the client opens the app, click “Request unattended access.”

5. The client approves, and HelpWire installs itself quietly in the background.

That’s it, you now have unattended access to the client’s device anytime you need it.

🔒 Need to revoke access?

The remote user can disable unattended access anytime via the system tray (Windows, most Linux environments) or menu bar (macOS). Availability may vary on Linux.

A free plan is available without nag screens and session timeouts.

All features included. 100% free.

Ready to try HelpWire out?

Get full remote access

Enterprise-grade security you can trust

Clerk login

Secure user authentication powered by Clerk, with support for multiple sign-in methods and simplified account management.

End-to-end encryption

TLS and AES-256 encryption protect all data in transit between devices.

Hosted on AWS

HelpWire runs on AWS, the secure infrastructure.

Firewall-friendly

No need to manually open ports: HelpWire works with most firewall configurations by default.

Unattended remote access for IT, support, and beyond

For IT admins

Use remote administrative access to maintain infrastructure remotely, managing reboots, user sessions, and software installs without touching a device.

For managed service providers

HelpWire provides MSPs with secure remote management software to handle customer IT infrastructures and end-user systems.

For freelancers & tech consultants

Deliver support to clients without scheduling a session – connect to registered devices, run maintenance, and troubleshoot on your own schedule.
Learn more

What our users say

4.6 Based on 209 customers' reviews

Version

2.2, 4 Feb, 2026

Compatibility

macOS, Windows, Linux

Price

Free

Public reviews from the IT teams and technicians using HelpWire.

Thea M.

Office admin

G2 Review

I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away. Fast, effective and doesn't drain my computer's resources. It works really well props to the devs.

Molly

Production worker

Product Hunt Review

My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.

Daniel Domingues

Founder, Lusha

G2 Review

I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.

Rabeea Sarfraz

Associate Software Engineer, Coeus Solutions GmbH

G2 Review

HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.

Mark V.

Remote Technical Support

G2 Review

The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.

Kyle Paterson

CEO, Enspire

G2 Review

The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.

Yaroslav H.

Owner

G2 Review

Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.

Muhammad Ammar Z.

Senior Lecturer at Shifa College of Pharmaceutical Sciences

G2 Review

As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.

Jonathan B.

IT Director

Capterra Review

Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.

Nilay N.

Senior Education Management, Self-employed

Capterra Review

HelpWire software has been an invaluable asset for streamlining our customer support processes.

Darko V.

SEO specialist

Capterra Review

Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.

Samit B.

Senior Communication Executive, Dairy

Capterra Review

The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.

Ben T

Admin Assistant

Capterra Review

It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.

Jean K.

Engineer

Capterra Review

Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.

Govind P.

Content Writer, Marketing and Advertising

Capterra Review

I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!

Richard O.

SoftwareReviews Review

The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.

Adyrosan B.

Business Leader or Manager

SoftwareReviews Review

I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.

Anna K.

Sales Marketing

SoftwareReviews Review

HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.

EJ S.

Business Leader or Manager

SoftwareReviews Review

The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.

DaveRoj

AlternativeTo Review

For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.

Stefan

AlternativeTo Review

How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.

Martin Lentz

Email Review

Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.

Luca Albanese

Email Review

Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!

Wilkin Miguel Julio Mercado

Email Review

It's easy to use and I didn't expect there to be a software as good as this one.

Michael Guggenbichler

Email Review

Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.

Frequently Asked Questions