HelpWire est une solution de bureau à distance économique qui respecte le budget informatique d’un organisme gouvernemental, en fournissant des fonctionnalités essentielles pour améliorer l’assistance informatique à distance au sein de ces institutions.
Assistance à distance pour les organisations gouvernementales
HelpWire fournit un outil de bureau à distance sécurisé et convivial conçu pour se connecter rapidement et résoudre les problèmes, garantissant une perturbation minimale des opérations informatiques d'une organisation gouvernementale.
Solution économique
Prise en charge multiplateforme
Les services gouvernementaux fonctionnent généralement avec divers systèmes d’exploitation. HelpWire garantit une connectivité multiplateforme fluide pour Windows, Linux et macOS, améliorant la productivité des équipes de support technique.
Principales fonctionnalités de HelpWire
Avec des connexions rapides, une sécurité renforcée et une expérience de bureau à distance fluide, HelpWire fournit aux équipes de support technique tout ce dont elles ont besoin pour le dépannage à distance.
Connexions distantes instantanées
Démarrer une session à distance se fait sans tracas — sans identifiants ni mots de passe. Les techniciens n’ont qu’à envoyer à un client leur URL unique pour lancer une connexion à distance et résoudre le problème.
Chat intégré
La fonctionnalité de chat d’assistance de HelpWire permet une communication immédiate avec les clients, favorisant la productivité et réduisant le temps de résolution des problèmes.
Contrôle de plusieurs postes de travail
Contrôlez efficacement plusieurs machines distantes d’un même client simultanément et passez facilement de l’une à l’autre.
Prise en charge de plusieurs moniteurs
Les techniciens peuvent basculer entre les vues du bureau à distance ou avoir un affichage côte à côte simultané.
Paramètres d’affichage ajustables
Ajustez l’affichage du client distant selon vos besoins. Choisissez de modifier la largeur ou la hauteur, de conserver les paramètres d’origine, ou de sélectionner le meilleur ajustement.
Transfert de fichiers
Copiez et collez des fichiers directement dans la fenêtre de session distante, en évitant le besoin de stockage intermédiaire et en accélérant la résolution des problèmes.
Gestion des clients
Avec HelpWire, les équipes de support informatique peuvent gérer efficacement leur portefeuille de clients, des organismes publics aux autres, grâce aux fonctionnalités de gestion des clients, notamment en ajoutant directement des notes sur les problèmes des clients depuis leur navigateur.
Sécurité robuste
La sécurité de HelpWire est à l’avant-garde, utilisant des mesures de sécurité strictes pour protéger les ressources de données gouvernementales et respectant les mesures de protection conformes aux normes de l’industrie.
Conformité du pare-feu
Connectez-vous à distance sans ajuster les ports ou les configurations du pare-feu, en garantissant que la sécurité du système client ne soit pas compromise.
Chiffrement de niveau entreprise
HelpWire protège le trafic à l’aide des protocoles de connexion sécurisée WSS et HTTPS. Les données sont chiffrées avec TLS/SSL et le chiffrement AES-256 conforme aux normes de l’industrie.
Authentification fiable
HelpWire s’intègre à Auth0, une plateforme d’authentification reconnue mondialement, garantissant la sécurité des identifiants pour les équipes de support technique.
Hébergement sécurisé des données
Construit sur les serveurs fiables d'AWS, HelpWire garantit la sécurité des données, une plateforme à laquelle font confiance des géants mondiaux comme Disney, Netflix et Samsung.
Ce que disent nos utilisateurs
4.6
Établi sur 209 avis de clients
Version
2.2, le 4 Fév, 2026
Compatibilité
macOS, Windows, Linux
Prix
Gratuitement
Vous trouverez ici quelques avis publics de clients sur HelpWire provenant de diverses sources. Tous les avis sont affichés dans leur langue d'origine.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.