Alternative gratuite et conviviale à ISL Online
En tant qu'alternative à ISL Online, HelpWire propose une solution de bureau à distance simple, offrant gratuitement des fonctionnalités clés que d'autres outils d'assistance à distance facturent souvent.
- Contrôle à distance complet sans aucun coût caché
- Interface intuitive
- Expérience de bureau à distance fluide
HelpWire vs. ISL Online
Plongez dans notre tableau comparatif de HelpWire et ISL Online. Nous détaillons les fonctionnalités et les niveaux de tarification pour simplifier votre prise de décision.
| Fonctionnalités |
HelpWire
|
ISL Online
Débutant
Standard
Premium
Auto-hébergé
| |||
|---|---|---|---|---|---|
| Prix | |||||
| Prix | Gratuit | $202.80/an | $418.80/an | $658.80/an | $538.80/an |
| Limites | |||||
| Limites | Utilisateurs/appareils illimités | 1 utilisateur\ 10 appareils | 40 utilisateurs\ 1000 appareils | Utilisateurs/appareils illimités | Utilisateurs/appareils illimités |
| Sessions de bureau à distance simultanées | |||||
| Sessions de bureau à distance simultanées | 1 | 1 | 1 | 1 | 1 |
| Hébergement | |||||
| Hébergement | Cloud | Cloud | Cloud | Cloud | Sur site |
| Prise en charge multiplateforme | |||||
| Prise en charge multiplateforme | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux |
| Appareils mobiles | |||||
| Appareils mobiles | iOS, Android | iOS, Android | iOS, Android | iOS, Android | |
| Transfert de fichiers | |||||
| Transfert de fichiers | |||||
| Vue multi-écrans | |||||
| Vue multi-écrans | |||||
| Chat intégré | |||||
| Chat intégré | |||||
| Sécurité robuste | |||||
| Sécurité robuste | |||||
| Personnalisation | |||||
| Personnalisation | |||||
| Accès sans surveillance | |||||
| Accès sans surveillance |
Fonctionnalités clés de HelpWire
Découvrez les fonctionnalités qui font de HelpWire un choix de premier ordre pour l’assistance informatique à distance : une connectivité rapide et fiable, des performances supérieures de bureau à distance et des protocoles de sécurité stricts.
En savoir plus
En savoir plus
Démarrage rapide de la session
Démarrez rapidement une session à distance en partageant le lien de connexion à distance. Votre client n’aura besoin d’aucun identifiant ni mot de passe.
Contrôle simultané des postes de travail
Connectez-vous simultanément à plusieurs postes de travail distants du même client.
Chat intégré
Le chat d’assistance en temps réel de HelpWire permet au personnel technique d’échanger directement avec les clients, de bien comprendre les problèmes et d’accélérer leur résolution.
Gestion des clients
HelpWire simplifie la gestion des clients en facilitant l’organisation des clients, la consultation des détails des appareils distants et l’ajout de notes directement dans votre navigateur.
Sécurité robuste
HelpWire est-il sûr à utiliser? Grâce à des mesures de sécurité inégalées telles que l’authentification Auth0, des centres de données fiables, le chiffrement AES-256 et la compatibilité avec les pare-feu, HelpWire garantit que vos données sont protégées à tout moment.
Assistance à distance pour des besoins variés
Que ce soit pour divers secteurs ou des besoins de service spécifiques, y compris le contrôle de bureau à distance, HelpWire améliore votre assistance à distance, au bénéfice de vos clients et de votre budget.
Assistance technique
Le support technique est un aspect important d’une entreprise qui influence directement l’expérience client. Fournissez une assistance rapide et efficace avec HelpWire, logiciel de support informatique à distance. Guidez les utilisateurs dans les installations de logiciels, les configurations, et plus encore.
Le choix des PME
Les PME recherchent souvent une alternative à ISL Online qui soit économique tout en étant riche en fonctionnalités. HelpWire, en tant que logiciel d’assistance à distance pour les petites entreprises, répond parfaitement à ce besoin.
Organisations gouvernementales
Avec HelpWire, fournissez une assistance informatique pour les gouvernements et améliorez les services grâce à un contrôle avancé du bureau à distance.
Ce que disent nos utilisateurs
4.6
Établi sur 209 avis de clients
Version
2.2, le 4 Fév, 2026
Compatibilité
macOS, Windows, Linux
Prix
Gratuitement
Vous trouverez ici quelques avis publics de clients sur HelpWire provenant de diverses sources. Tous les avis sont affichés dans leur langue d'origine.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
Absolument. HelpWire offre un accès complet au bureau à distance et une assistance sans frais cachés.
Bien qu’ISL Online propose un essai gratuit, une utilisation prolongée nécessite un abonnement payant ou l’achat d’une licence.
ISL Online donne la priorité à la sécurité avec des tests d’intrusion réguliers, des audits de sécurité, l’adaptabilité du pare-feu, le chiffrement RSA 2048/4096-bit et AES 256-bit, ainsi que l’authentification à deux facteurs.