C’est 100% gratuit pour un usage personnel. Durée illimitée. Toutes les fonctionnalités. Aucune limite, aucune publicité, aucune surprise.
Assistance à distance sans effort pour la famille et les amis
HelpWire est un logiciel de bureau à distance conçu pour un usage domestique, simplifiant l’assistance à distance pour la famille et les amis. Connectez-vous instantanément — sans codes, sans inscriptions, sans frustration du type « répète encore ça ».
Bureau à distance gratuit pour la maison et la famille
Ridiculement simple
Envoyez un lien. Ils cliquent, accordent l’accès, et vous êtes connecté—aucune inscription ni installation requise du côté distant.
Fonctionne même sur des connexions lentes
Le streaming adaptatif maintient des sessions fluides, même sur le Wi‑Fi instable d’un café ou sur des réseaux domestiques plus anciens.
Aider sa famille à distance ne devrait pas être difficile
Nous avons éliminé les obstacles techniques qui rendent l’assistance à distance à domicile pénible. HelpWire fonctionne tout simplement, que vous aidiez un parent, un ami ou un voisin.
Accès sans surveillance
Configurez des PC et Mac de confiance pour une assistance mains libres à tout moment.
Assistance continue
Enregistrez les appareils de confiance dans votre répertoire client pour une reconnexion rapide, sans leur demander de répéter quoi que ce soit.
Partage instantané de fichiers
Partagez instantanément des pilotes, des photos ou des documents.
Vue multi-écrans
Voir chaque écran. Basculez entre eux ou disposez-les côte à côte.
Chat intégré à l’application
Tapez, collez et parlez sans changer d’outil.
Fonctionne sur plusieurs plateformes
Windows ↔ macOS ↔ Linux.
HelpWire contre les suspects habituels
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HelpWire
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TeamViewer
AnyDesk
Bureau à distance Chrome
| |||
|---|---|---|---|---|
| Gratuit pour un usage personnel | ||||
| Gratuit pour un usage personnel | Illimité | Limites de session | Avec des écrans de rappel | |
| Accès en un clic (sans code/ID) | ||||
| Accès en un clic (sans code/ID) | ||||
| Pas d’installation (côté distant) | ||||
| Aucune installation (côté distant) | ||||
| Multiplateforme (Win/Mac/Linux) | ||||
| Multiplateforme (Win/Mac/Linux) | ||||
| Accès sans surveillance | ||||
| Accès sans surveillance | ||||
| Chiffrement AES-256 de bout en bout | ||||
| Chiffrement AES-256 de bout en bout |
Sécurisé par défaut
HelpWire est conçu avec la sécurité et la confidentialité au cœur de son fonctionnement.
Découvrez toutes les fonctionnalités de sécurité
Chiffrement de bout en bout
Chaque session est protégée par des tunnels TLS/SSL et un chiffrement AES-256 de bout en bout.
Accès d’abord au consentement
Les utilisateurs à distance doivent approuver chaque session et autoriser explicitement les actions sensibles — HelpWire ne prend jamais le contrôle en silence.
Solution compatible avec les pare-feu
Des connexions distantes sécurisées peuvent être établies sans effectuer de connexions au pare-feu du client afin de simplifier l’assistance et d’augmenter la sécurité des sessions.
Hébergement de niveau entreprise
HelpWire fonctionne sur AWS — la même infrastructure de confiance utilisée par Netflix, Disney et Samsung — pour des performances rapides, sécurisées et fiables.
Ce que disent nos utilisateurs
4.6
Établi sur 209 avis de clients
Version
2.2, le 4 Fév, 2026
Compatibilité
macOS, Windows, Linux
Prix
Gratuitement
Vous trouverez ici quelques avis publics de clients sur HelpWire provenant de diverses sources. Tous les avis sont affichés dans leur langue d'origine.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
Oui. Chaque fonctionnalité est 100% gratuite pour un usage personnel et non commercial.
Oui — si le Mac ou le PC est allumé, en ligne et préconfiguré pour l’accès sans surveillance.
Jamais. Toutes les connexions passent par un tunnel sécurisé via HTTPS/WSS. Aucune redirection de port n'est requise.