HelpWire es una solución de escritorio remoto rentable que respeta el presupuesto de TI de una organización gubernamental, proporcionando funciones esenciales para mejorar el soporte de TI remoto en dichas instituciones.
Soporte remoto para organizaciones gubernamentales
HelpWire ofrece una herramienta de escritorio remoto segura y fácil de usar, diseñada para conectar y resolver problemas con rapidez, garantizando una interrupción mínima en las operaciones de TI de una organización gubernamental.
Solución rentable
Compatibilidad multiplataforma
Los departamentos gubernamentales suelen operar utilizando varios sistemas operativos. HelpWire garantiza una conectividad fluida entre plataformas para Windows, Linux y macOS, mejorando la productividad de los equipos de soporte técnico.
Las principales funciones de HelpWire
Con conexiones rápidas, seguridad sólida y una experiencia fluida de escritorio remoto, HelpWire proporciona a los equipos de soporte técnico todo lo que necesitan para la resolución remota de problemas.
Conexiones remotas instantáneas
Iniciar una sesión remota es sencillo y sin complicaciones: no se necesitan ID ni contraseñas. Los técnicos solo necesitan enviar a un cliente su URL única para iniciar una conexión remota y resolver el problema.
Chat integrado
La función de chat de soporte de HelpWire permite la comunicación inmediata con los clientes, fomentando la productividad y reduciendo el tiempo de resolución de problemas.
Control de múltiples estaciones de trabajo
Controle eficientemente varias máquinas remotas de un solo cliente simultáneamente y alterne entre ellas con facilidad.
Compatibilidad con varios monitores
Los técnicos pueden cambiar entre vistas de escritorio remoto o tener una visualización simultánea lado a lado.
Configuración de pantalla ajustable
Ajusta la pantalla del cliente remoto según tus necesidades. Elige cambiar el ancho o la altura, conservar la configuración original o seleccionar la mejor opción.
Transferencia de archivos
Copia y pega archivos directamente en la ventana de la sesión remota, evitando la necesidad de almacenamiento intermedio y acelerando la resolución de problemas.
Gestión de clientes
Con HelpWire, los equipos de soporte de TI pueden gestionar eficientemente su base de clientes, desde organismos públicos, mediante funciones de gestión de clientes, incluida la adición directa de notas sobre los problemas de los clientes desde sus navegadores.
Seguridad robusta
La seguridad de HelpWire está a la vanguardia, empleando estrictas medidas de seguridad para salvaguardar los recursos de datos gubernamentales y adhiriéndose a medidas de protección estándar de la industria.
Cumplimiento del firewall
Conéctese de forma remota sin ajustar puertos ni configuraciones del firewall, garantizando que la seguridad del sistema del cliente no se vea comprometida.
Cifrado de nivel empresarial
HelpWire protege el tráfico mediante los protocolos de conexión segura WSS y HTTPS. Los datos se cifran con TLS/SSL y el cifrado AES-256 estándar de la industria.
Autenticación fiable
HelpWire se integra con Auth0, una plataforma de autenticación reconocida a nivel mundial, lo que garantiza la seguridad de las credenciales para los equipos de soporte técnico.
Alojamiento seguro de datos
Construido sobre los confiables servidores de AWS, HelpWire garantiza la seguridad de los datos, una plataforma en la que confían gigantes globales como Disney, Netflix y Samsung.
Lo que dicen nuestros usuarios
4.6
Basado en 209 opiniones de clientes
Versión
2.2, 04/02/2026
Compatibilidad
macOS, Windows, Linux
Precio
Gratis
Aquí encontrará algunas opiniones públicas de clientes sobre HelpWire procedentes de diversas fuentes. Todas las opiniones se muestran en su idioma original.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.