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Software de Asistencia Remota - Casos de Uso

HelpWire ofrece acceso remoto ininterrumpido, seguro, bajo demanda y desatendido en todo el mundo para una variedad de casos de uso. Con nuestro servicio de escritorio remoto fácil de usar, puede aumentar el rendimiento de su empresa y reducir costes.

Soporte Técnico Remoto

Soporte Técnico Remoto

HelpWire es la mejor solución para ofrecer asistencia remota eficaz por demanda o ad hoc a los clientes que tienen problemas con la instalación de software o la configuración del sistema.
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Servicios MSP

Servicios MSP

Los proveedores de servicios gestionados (MSP) pueden confiar en HelpWire para obtener asistencia rápida y segura para las infraestructuras de tecnología de la información y los sistemas de usuario final de sus clientes.
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Centros de Asistencia y Servicios

Centros de Asistencia y Servicios

HelpWire mejora los procesos de soporte de los centros de asistencia y eleva la calidad de los servicios de soporte ofreciendo funciones avanzadas de control remoto.

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Propietarios de PYMES

Propietarios de PYMES

Reduzca costes y aumente la productividad de su empresa en crecimiento con nuestra herramienta de asistencia remota fácil de usar, diseñada para agilizar sus operaciones de soporte remoto.
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Consultores de Tecnología

Consultores de Tecnología

Resuelva los problemas de sus clientes de forma remota, conectándose a sus sistemas rápidamente y solucionando los problemas en tiempo real.
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Expertos en TI Freelance

Expertos en TI Freelance

Ofrezca asistencia remota inmediata a sus clientes, esté donde esté.
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Administradores de Sistemas

Administradores de Sistemas

Garantice el funcionamiento fiable de sistemas informáticos y redes desde cualquier lugar.
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Especialistas en medios

Especialistas en medios

Acceda de forma remota a recursos de edición de video y archivos multimedia con una solución de software de alto rendimiento y segura.
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Icono de inicio que representa un escritorio remoto para uso doméstico.

Uso en el hogar

Brinde soporte remoto rápido y sin complicaciones a familiares y amigos. HelpWire hace que el escritorio remoto para uso personal sea simple, seguro y completamente gratuito.
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Salud

Salud

Mantener y actualizar el software de los equipos médicos a través de la red para minimizar los problemas técnicos.
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Educación

Educación

Implementar una solución de asistencia remota intuitiva para garantizar el funcionamiento eficaz de las herramientas digitales utilizadas por educadores y estudiantes.
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Agencias Gubernamentales

Agencias Gubernamentales

Fomentar un entorno de trabajo seguro y eficiente para los empleados de la administración, ofreciendo asistencia remota siempre que la necesiten.
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Fabricación

Fabricación

Solución remota de problemas de mal funcionamiento del software de fabricación sin necesidad de visitas in situ.
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Comercio

Comercio

Gestionar de forma remota sistemas y software de TPV para garantizar que sus clientes puedan realizar sus operaciones con éxito y sin interrupciones.
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Contabilidad

Contabilidad

Utilice HelpWire para acceder a QuickBooks y otros programas de contabilidad de forma remota. Ahorre tiempo y evite la molestia de viajar a las oficinas de sus clientes: gestione todas sus tareas de manera remota.
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Trabajo Remoto

Trabajo remoto

HelpWire proporciona un acceso remoto rápido y seguro a las estaciones de trabajo de la empresa, lo que permite a los empleados trabajar de forma remota desde cualquier lugar.
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Opiniones de los Usuarios sobre su Experiencia con HelpWire title icon

5.0 Basado en 209 opiniones de clientes
version icon
Versión
2.3, 28/01/2026
compatibility icon
Compatibilidad
macOS, Windows, Linux
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Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
Thea M.
Office admin
G2 Review
Thea M.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away. Fast, effective and doesn't drain my computer's resources. It works really well props to the devs.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Mark V.
Remote Technical Support
G2 Review
Mark V.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Yaroslav H.
Owner
G2 Review
Yaroslav H.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
Muhammad Ammar Z.
Senior Lecturer at Shifa College of Pharmaceutical Sciences
G2 Review
Muhammad Ammar Z.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Jonathan B.
IT Director
Capterra Review
Jonathan B.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Darko V.
SEO specialist
Capterra Review
Darko V.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Jean K.
Engineer
Capterra Review
Jean K.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
DaveRoj
AlternativeTo Review
DaveRoj
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.