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Software de Suporte Remoto — Casos de Uso

HelpWire oferece acesso remoto ininterrupto, seguro, sob demanda e sem supervisão em todo o mundo para uma variedade de casos de uso. Com o nosso serviço de área de trabalho remota fácil de usar, você pode aumentar a eficiência dos seus negócios e reduzir os custos.

Suporte Técnico Remoto

Suporte Técnico Remoto

O HelpWire é a solução ideal para fornecer suporte remoto eficaz sob demanda ou ad-hoc aos clientes que enfrentam problemas de instalação de software ou de configuração do sistema.
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Serviços MSP

Serviços MSP

Os provedores de serviços gerenciados (MSP) podem contar com o HelpWire para obter suporte presencial rápido e seguro para as infraestruturas de tecnologia da informação e os sistemas de usuários finais de seus clientes.
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Central de Suporte e Serviços

Central de Suporte e Serviços

O HelpWire aprimora os processos de suporte de help desk e eleva a qualidade dos serviços de suporte, oferecendo funcionalidade avançada de controle remoto.

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Proprietários de PMEs

Proprietários de PMEs

Reduza os custos e aumente a produtividade de sua empresa em crescimento com nossa ferramenta de suporte remoto fácil de usar, projetada para simplificar suas operações de suporte remoto.
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Consultores de Tecnologia

Consultores de Tecnologia

Resolva os problemas de seus clientes remotamente, conectando-se aos sistemas deles rapidamente e solucionando problemas em tempo real.
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Especialistas em TI Freelance

Especialistas em TI Freelance

Forneça assistência remota imediata a seus clientes, onde quer que você esteja.
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Administradores de Sistemas

Administradores de Sistemas

Garanta a operação confiável de sistemas e redes de computadores de qualquer lugar.
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Especialistas em mídia

Especialistas em mídia

Acesse remotamente recursos de edição de vídeo e arquivos de mídia com uma solução de software de alto desempenho e segura.
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ícone inicial representando área de trabalho remota para uso doméstico

Uso doméstico

Ofereça suporte remoto rápido e sem frustrações para familiares e amigos. O HelpWire torna o acesso remoto para uso pessoal simples, seguro e totalmente gratuito.
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Saúde

Saúde

Faça a manutenção e a atualização do software de equipamentos médicos pela rede para minimizar os problemas técnicos.
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Educação

Educação

Implemente uma solução intuitiva de suporte remoto para garantir a operação eficiente das ferramentas digitais usadas por educadores e alunos.
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Órgãos Governamentais

Órgãos Governamentais

Promova um ambiente de trabalho seguro e eficiente para os funcionários de órgãos públicos, oferecendo assistência remota sempre que necessário.
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Manufatura

Manufatura

Solucione remotamente problemas de mau funcionamento de software de manufatura sem a necessidade de visitas ao local.
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Varejo

Varejo

Gerencie remotamente sistemas e softwares de PDV para garantir que seus clientes tenham sucesso ininterrupto em suas operações.
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Contabilidade

Contabilidade

Use o HelpWire para acessar o QuickBooks e outros softwares de contabilidade remotamente. Economize tempo e evite o transtorno de viajar até os escritórios dos clientes – gerencie todas as suas tarefas remotamente.
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Trabalho Remoto

Trabalho remoto

O HelpWire oferece acesso remoto rápido e seguro às estações de trabalho da empresa, permitindo que os funcionários trabalhem remotamente de qualquer lugar.
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O que os Usuários Dizem sobre sua Experiência com o HelpWire title icon

5.0 Com base em 209 avaliações de clientes
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Versão
2.2, 04/02/2026
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Compatibilidade
macOS, Windows, Linux
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Preço
Grátis
Aqui estão algumas das opiniões públicas sobre o HelpWire de nossos clientes, de várias fontes:
Thea M.
Office admin
G2 Review
Thea M.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away. Fast, effective and doesn't drain my computer's resources. It works really well props to the devs.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Mark V.
Remote Technical Support
G2 Review
Mark V.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Yaroslav H.
Owner
G2 Review
Yaroslav H.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
Muhammad Ammar Z.
Senior Lecturer at Shifa College of Pharmaceutical Sciences
G2 Review
Muhammad Ammar Z.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Jonathan B.
IT Director
Capterra Review
Jonathan B.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Darko V.
SEO specialist
Capterra Review
Darko V.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Jean K.
Engineer
Capterra Review
Jean K.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
DaveRoj
AlternativeTo Review
DaveRoj
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.