Alternativa Eficaz y Gratuita a RustDesk
HelpWire es una excelente alternativa a RustDesk, ya que ofrece todas las funciones esenciales, una configuración y un uso sencillos, y todo ello de forma totalmente gratuita.
- Gratis
- Fácil de usar
- Ideal para empresas de cualquier tamaño
HelpWire vs. RustDesk: Breve Comparativa
Eche un vistazo a una tabla comparativa en la que se destacan las características y funciones de HelpWire y RustDesk.
|
HelpWire
|
RustDesk
Free
Individual
Basic
Customized
| ||||
|---|---|---|---|---|---|
| Precio por Mes | |||||
| Precio por Mes | Gratuito para uso personal y profesional | Gratuito para uso personal y profesional | $9,90 por mes | $19,90 por mes |
$1 por cada usuario adicional $0,1 por cada dispositivo adicional |
| Restricciones de usuarios | |||||
| Restricciones de usuarios | Sin límites | Sin límites | 1 usuario con licencia | 10 usuarios con licencia | 100 usuarios con licencia |
| Plataformas compatibles | |||||
| Plataformas compatibles | Windows, Mac, Linux | Windows, Mac, Linux, iOS, Android | Windows, Mac, Linux, iOS, Android | Windows, Mac, Linux, iOS, Android | Windows, Mac, Linux, iOS, Android |
| Vista multimonitor | |||||
| Vista multimonitor | |||||
| Control de múltiples estaciones de trabajo por usuario | |||||
| Control de múltiples estaciones de trabajo por usuario | Ilimitado | Ilimitado | máx 20 | máx 100 | máx 1500 |
| Gestión de Equipos | |||||
| Gestión de Equipos | |||||
| Gestión de Clientes | |||||
| Gestión de Clientes | |||||
| Chat y colaboración | |||||
| Chat y colaboración | Chat | Chat, VoIP | Chat, VoIP | Chat, VoIP | Chat, VoIP |
| Transferencia de archivos | |||||
| Transferencia de archivos | |||||
| Sesiones de escritorio remoto simultáneas | |||||
| Sesiones de escritorio remoto simultáneas | 1 | 1 | Ilimitado | Ilimitado | Ilimitado |
| Grabación de la sesión | |||||
| Grabación de la sesión | |||||
| Personalización | |||||
| Personalización | |||||
| Soporte para móviles | |||||
| Soporte para móviles | |||||
| Compartir pantalla | |||||
| Compartir pantalla |
Características de HelpWire
Al comparar las soluciones de asistencia remota con RustDesk, HelpWire se destaca como la mejor opción, especialmente para las pequeñas empresas. Sus principales características incluyen una conectividad rápida y estable, un alto rendimiento del escritorio remoto y protocolos de seguridad robustos.
Principales características
Principales características
Intercambio de Archivos
Transfiera archivos sin problemas desde el sistema del operador a la ventana del escritorio remoto utilizando las funciones habituales de copiar y pegar.
Gestión de los Clientes
Amplíe su gestión remota de clientes creando perfiles detallados de sus clientes, accediendo a la información importante de los dispositivos y anotando las sesiones de asistencia remota, todo ello cómodamente desde su cuenta web.
Gestión de Equipos
Establezca, organice y disuelva equipos de soporte sin problemas, gestione un grupo compartido de clientes y colabore en equipo con herramientas integradas de gestión de equipos para resolver las incidencias, proporcionando una asistencia remota excelente.
Fácil Inicio de Sesión
Inicie sesiones remotas proporcionando a sus clientes el enlace de conexión al escritorio remoto, eliminando la necesidad de introducir intrincados ID o contraseñas.
Seguridad Robusta
¿Es seguro HelpWire? Con su autenticación Auth0 de confianza, cifrado AES-256, centros de datos AWS seguros y conexiones compatibles con cortafuegos, tanto los operadores como los clientes pueden sentirse seguros durante las sesiones de escritorio remoto.
Asistencia Remota para Diversas Situaciones
Fabricación
HelpWire proporciona acceso remoto seguro para la fabricación, mejorando la calidad del servicio con capacidades avanzadas adaptadas al sector.
Comercio
El soporte remoto para sistemas POS de HelpWire es la opción ideal para que las empresas agilicen la asistencia remota, reduzcan costes y eleven los niveles de servicio al cliente.
Proveedores de servicios gestionados
Los proveedores de servicios gestionados pueden confiar en HelpWire, un software de acceso remoto MSP, para ofrecer soporte rápido y seguro a las infraestructuras de TI y a los sistemas de los usuarios.
Opiniones de los Usuarios sobre su Experiencia con HelpWire
5.0
Basado en 209 opiniones de clientes
Versión
2.3, 28/01/2026
Compatibilidad
macOS, Windows, Linux
Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
RustDesk es un software de código abierto. Sin embargo, funciona más bien como un servicio freemium, ya que algunas funciones como el control de acceso, la consola web, la libreta de direcciones, etc., son de pago.
RustDesk se fundó en 2020 y tiene su sede en Singapur. Si bien no hay evidencia directa de vínculos con China, la dirección legal de la compañía ha sido un tema de discusión dentro de la comunidad, lo que llevó a preocupaciones sobre la transparencia.
Hay un buen número de escritorios remotos gratuitos aparte de RustDesk que puede utilizar. Algunos de ellos son Chrome Remote Desktop y HelpWire, entre otros.