Your Go-to Free Zoho Assist Alternative
Switch to HelpWire, the intuitive and free alternative to Zoho Assist, and enjoy essential features for speedy remote support on Windows, Linux, and macOS, all while optimizing costs.
- Intuitive interface
- A free solution tailored to optimize your IT budget
HelpWire vs. Zoho Assist: Una comparación lado a lado
Consulta nuestra tabla completa que compara precios y características de HelpWire y Zoho Assist.
| Características |
HelpWire
|
Zoho Assist
Soporte remoto
Gratis
Standard
Professional
Enterprise
Acceso desatendido
Standard
Professional
| |||||
|---|---|---|---|---|---|---|---|
| Precio por mes (facturado anualmente) | |||||||
| Precio por mes (facturado anualmente) | Gratis | Gratis | 10 $ | 15 $ | 24 $ | 10 $ | 15 $ |
| Soporte multiplataforma | |||||||
| Soporte multiplataforma | Windows/ Mac/ Linux | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS | Windows/ Mac/ Linux/ Chrome OS |
| Privacidad y Seguridad (cifrado TLS y AES-256, 2FA) | |||||||
| Privacidad y Seguridad (cifrado TLS y AES-256, 2FA) | |||||||
| Transferencia de archivos | |||||||
| Transferencia de archivos | |||||||
| Vista multimonitor | |||||||
| Vista multimonitor | |||||||
| Comunicación (texto, voz, etc.) | |||||||
| Comunicación (texto, voz, etc.) | Texto | Texto | Texto y voz | Texto y voz | Texto, voz, vídeo y VOIP | Texto y voz | Texto, voz, vídeo y VOIP |
| Sesiones asistidas simultáneas por usuario | |||||||
| Sesiones asistidas simultáneas por usuario | Múltiples sesiones | 2 | 2 | 4 | 6 | Múltiples sesiones | Múltiples sesiones |
| Sesiones no asistidas simultáneas por usuario | |||||||
| Sesiones no asistidas simultáneas por usuario | Múltiples sesiones | 25 | 25 | ||||
| Soporte móvil | |||||||
| Soporte móvil | Requiere módulo extra | Requiere módulo extra | Requiere módulo extra | ||||
| Compartir pantalla | |||||||
| Compartir pantalla | |||||||
| Grabación de sesión | |||||||
| Grabación de sesión | |||||||
| Personalización | |||||||
| Personalización |
Distinctive HelpWire Features
Highlighting what makes HelpWire a preferred choice in the realm of remote support services.
Aprenda mas
Aprenda mas
Easy Session Start
Initiate remote sessions with HelpWire by sending out a unique remote desktop connection URL to each client. This method negates the hassle of managing session IDs and passwords.
Instant Chat
Benefit from real-time support chat that expedites issue resolution, empowering tech support personnel to swiftly grasp problem specifics and roll out immediate solutions.
Effortless File Transfer
Send files seamlessly from the operator’s system and to the remote client by simply copying and pasting them within the active remote desktop window.
Multi-Monitor Support
Empower your remote support by visualizing two displays of a client’s machine concurrently, or easily toggling between several screens during assistance.
Robust Security
Ensure your data remains safeguarded with robust HelpWire security measures, including two-factor authentication, TLS/SSL channels, and comprehensive AES-256 data encryption.
Diverse Remote Support Scenarios
For Growing Businesses
With HelpWire, a remote support software for small businesses, SMBs can meticulously manage expenses, deliver unparalleled remote client assistance, and elevate their tech team’s productivity with this easy-to-use service.
For Educational Institutions
Remote support for educational institutions can efficiently diagnose and rectify challenges on devices used by learners and teaching staff.
For IT Support Crews
HelpWire, a remote support software for tech consultants, streamlines problem-solving by providing timely, on-demand assistance to users struggling with configuring system settings or installing new software.
Opiniones de los Usuarios sobre su Experiencia con HelpWire
5.0
Basado en 209 opiniones de clientes
Versión
2.2, 04/02/2026
Compatibilidad
macOS, Windows, Linux
Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.