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Acceso remoto desatendido de HelpWire

El acceso remoto desatendido de HelpWire le permite conectarse, controlar y dar asistencia a ordenadores remotos de forma segura y sin esperar a los usuarios, lo que permite un acceso ininterrumpido desde cualquier lugar.
Únete ahora – acceso completo
Soporte remoto simple con las herramientas de control remoto de HelpWire, chat integrado y cuenta de usuario dedicada.
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G2
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Capterra
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SourceForge
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TrustRadius
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¿Qué es el Acceso Remoto Desatendido?

El Acceso Remoto Desatendido le permite conectarse a un ordenador o dispositivo remoto sin necesidad de que alguien en el otro extremo apruebe la conexión.
Puede iniciar sesión, gestionar archivos, ejecutar actualizaciones o solucionar problemas siempre que sea necesario, incluso si no hay nadie presente.

Es una forma sencilla de garantizar el buen funcionamiento sin tener que coordinarse con alguien cada vez que necesita acceder al sistema.

Aquí le explicamos por qué es útil:

  • Acceso a los dispositivos en cualquier momento.
    Conéctese a ordenadores remotos 24/7, incluso si nadie ha iniciado sesión o los está utilizando.

  • No necesita aprobaciones ni coordinación.
    Olvídese de las idas y venidas. Simplemente conéctese y póngase a trabajar, sin esperar a que alguien acepte la sesión.

  • Mantenga todo actualizado.
    Ejecute actualizaciones de software, instale aplicaciones o realice tareas de mantenimiento rutinarias según su propio calendario.
Tanto si está prestando asistencia a clientes, manteniendo sistemas o simplemente accediendo a un archivo desde su ordenador personal, el acceso desatendido le permite ahorrar tiempo, reducir los conflictos y mantener el control.

Cómo HelpWire Facilita el Acceso Remoto Desatendido

Reinicio y Reconexión

Reinicio y Reconexión

Reconexión automáticamente después de reiniciar el sistema o cerrar sesión.
Cambio de Usuario

Cambio de Usuario

Cambiar entre cuentas de usuario en el dispositivo remoto sin desconectarse.
Derechos de Administrador

Derechos de Administrador

Ejecutar aplicaciones con privilegios elevados en equipos Windows.
Transferencia de Archivos

Transferencia de Archivos

Copiar y pegar archivos directamente en la ventana de control de HelpWire.
Vista Multipantalla

Vista Multipantalla

Ver y gestionar varias pantallas al mismo tiempo.
Cronología de Eventos

Cronología de Eventos

Seguimiento de la actividad y el historial de eventos de las sesiones desatendidas.
Acceso Multiusuario

Acceso Multiusuario

Permite que los compañeros de equipo trabajen juntos en la misma sesión desatendida.
Actualizaciones Automáticas en Segundo Plano

Actualizaciones Automáticas en Segundo Plano

Actualización automática de los clientes remotos, sin necesidad de realizar ninguna acción.
Directorio de Clientes

Directorio de Clientes

Guardar y organizar todos los clientes y sus dispositivos para un acceso rápido y desatendido.

Cómo Configurar el Acceso Remoto Desatendido

1. Regístrese para obtener una cuenta de HelpWire (si aún no lo ha hecho).
2. Añada un nuevo registro de cliente en su panel de control.
3. Copie el enlace de conexión y envíelo a su cliente.
4. Una vez que el cliente abra la aplicación, haga clic en “Solicitar acceso desatendido”.
5. El cliente lo aprueba y HelpWire se instala silenciosamente en segundo plano.

Eso es todo, ahora tiene acceso desatendido al dispositivo del cliente siempre que lo necesite.
🔒 ¿Necesita revocar el acceso?

El usuario remoto puede desactivar el acceso desatendido en cualquier momento a través de la bandeja del sistema (Windows) o la barra de menú (macOS).
Todas las funciones incluidas. 100 % gratis.

¿Está listo para probar HelpWire?

Únete ahora – acceso completo

Seguridad de Nivel Empresarial en la que Puede Confiar

Inicio de sesión con Auth0

Inicio de sesión con Auth0

Autenticación segura de usuarios con Auth0, una plataforma de identidad de confianza utilizada por empresas de todo el mundo.
Cifrado de Extremo a Extremo

Cifrado de Extremo a Extremo

El cifrado SSL/TLS protege todos los datos en tránsito entre los dispositivos.
Alojado en AWS

Alojado en AWS

HelpWire opera en AWS, la misma infraestructura segura que utilizan la NASA y Netflix.
Compatible con Cortafuegos

Compatible con Cortafuegos

No es necesario abrir los puertos manualmente, HelpWire funciona con la mayoría de las configuraciones de firewall por defecto.

Acceso Remoto Desatendido para TI, Soporte y Mucho Más

Para Administradores de TI

Para Administradores de TI

Utilice el acceso administrativo remoto para mantener la infraestructura de forma remota — gestionando reinicios, sesiones de usuario e instalaciones de software sin tocar un dispositivo.
Managed Service Providers

Managed Service Providers

HelpWire proporciona a los MSP un software de gestión remota segura para manejar las infraestructuras de TI de los clientes y los sistemas de los usuarios finales.
Para Freelancers y Asesores Técnicos

Para Freelancers y Asesores Técnicos

Ofrezca asistencia especializada a clientes de cualquier parte del mundo. Sin desplazamientos. Sin esperas. Solo resultados.
Aprenda mas

Opiniones de los Usuarios sobre su Experiencia con HelpWire title icon

5.0 Basado en 209 opiniones de clientes
version icon
Versión
2.3, 28/01/2026
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Compatibilidad
macOS, Windows, Linux
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Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
Thea M.
Office admin
G2 Review
Thea M.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away. Fast, effective and doesn't drain my computer's resources. It works really well props to the devs.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Mark V.
Remote Technical Support
G2 Review
Mark V.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Yaroslav H.
Owner
G2 Review
Yaroslav H.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
Muhammad Ammar Z.
Senior Lecturer at Shifa College of Pharmaceutical Sciences
G2 Review
Muhammad Ammar Z.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Jonathan B.
IT Director
Capterra Review
Jonathan B.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Darko V.
SEO specialist
Capterra Review
Darko V.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Jean K.
Engineer
Capterra Review
Jean K.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
DaveRoj
AlternativeTo Review
DaveRoj
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
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