Early Access & Founders' Free Offer Terms
1. The offer. Users who join HelpWire during early access and actively use it before paid plans launch receive, when paid plans launch: (a) the Founders' Free plan — a free plan with 2 operators, 20 unattended devices, and multiple remote sessions at a time; and (b) the founder rate — 30% off the list price of Solo, Team, or Business, on monthly or annual billing, if they upgrade by 14 April 2027 (inclusive). The founder rate is applied automatically at checkout and applies for as long as the subscription stays active. This includes moving between Solo, Team, and Business, even after 14 April 2027, in which case it applies to the new plan’s list price. It does not apply to Custom plans.
2. Eligibility. You qualify if you registered a HelpWire account before the paid-plans launch date and, within the 120 days before that date, your organization made at least three remote connections in total (connections by all of its operators count together). Eligibility is determined from a snapshot taken on the launch date. We may withhold or withdraw Founders' Free where accounts appear to have been created or used to get around plan limits.
3. How it's granted. Qualifying accounts are switched to Founders’ Free automatically on the launch date and notified by email the same day; no code or other action is required. Every Founders’ Free account is also told about the founder rate by email. The founder rate is applied automatically at checkout, with no code to enter. If you believe your account qualifies but was missed, contact support@helpwire.app.
4. Duration and changes. The Founders’ Free plan remains available to qualifying accounts with no end date and no activity requirement. If you upgrade to a paid plan and later cancel, your account returns to Founders’ Free at the end of the paid period, not to the standard Free plan. If you subscribe again by 14 April 2027, the founder rate applies again; a subscription started after that date is at the standard list price. We may modify these offer terms before the launch date with notice; after grant, changes to Founders' Free follow the ToS rules for plan changes (ToS §5, §20). These terms supplement the HelpWire Terms of Service; where they conflict, these terms control for this offer (ToS §5.8).
5. The transition generally. When paid plans launch, no data is deleted: your session history, operators, clients, and unattended devices remain in your account. Anything exceeding your plan's limits becomes read-only until you upgrade or remove items. You'll get advance notice with time to choose a tier.