Alternative à DWService rapide et gratuite
Passez à HelpWire, l’alternative gratuite à DWService pensée pour les pros : fonctionnalités avancées pour les entreprises, utilisation intuitive et aucune limitation de bande passante.
- Gratuit
- Interface conviviale
- Expérience de prise en main à distance ultra fluide
HelpWire vs.DWService : comparaison rapide
Découvrez un tableau comparatif mettant en évidence les principales fonctionnalités de HelpWire et DWService.
| Fonctionnalités |
HelpWire
|
DWService |
|---|---|---|
| Prix par mois | ||
| Prix par mois | Gratuit pour un usage personnel et professionnel |
Gratuit 6 Mbit/s maximum (au-delà : payant) |
| Plateformes prises en charge | ||
| Plateformes prises en charge | Windows, Mac, Linux | Windows, macOS, Linux, Android |
| Affichage multi-écrans | ||
| Affichage multi-écrans | ||
| Contrôle de plusieurs postes par utilisateur | ||
| Contrôle de plusieurs postes par utilisateur | Illimité | Illimité |
| Accès sans surveillance | ||
| Accès sans surveillance | ||
| Gestion des clients | ||
| Gestion des clients | ||
| Gestion d’équipe | ||
| Gestion d’équipe | ||
| Chat et collaboration | ||
| Chat et collaboration | Chat | |
| Transfert de fichiers | ||
| Transfert de fichiers | ||
| Nombre de sessions de bureau à distance simultanées | ||
| Nombre de sessions de bureau à distance simultanées | 1 | 1 |
| Enregistrement de session | ||
| Enregistrement de session | ||
| Personnalisation | ||
| Personnalisation | ||
| Support mobile | ||
| Support mobile | Partiel |
Fonctionnalités HelpWire
HelpWire s’impose comme une solution de téléassistance et de support à distance de premier plan face à DWService, grâce à des connexions stables et rapides, des outils de gestion efficaces et une approche sécurité robuste.
En savoir plus
En savoir plus
Chat intégré
La messagerie d’assistance permet d’échanger en temps réel avec l’utilisateur. Les techniciens obtiennent plus vite les informations utiles, ce qui accélère le diagnostic et améliore l’efficacité du support informatique à distance.
Échange de fichiers
Transférez facilement des fichiers entre l’ordinateur de l’opérateur et le poste distant : un simple copier-coller suffit, pratique pour envoyer des correctifs, documents ou utilitaires.
Gestion des clients
Simplifiez la gestion de vos clients à distance : créez des fiches détaillées, consultez les informations clés des appareils et consignez l’historique des interventions. Tout reste accessible depuis votre compte web.
Gestion d’équipe
Créez et administrez des équipes de support en quelques clics, collaborez sur une base clients partagée et résolvez les incidents plus vite — idéal pour un service d’assistance à distance en entreprise.
Sécurité renforcée
Protégez vos données avec des mécanismes de sécurité conçus pour le contrôle à distance : authentification à deux facteurs, canaux chiffrés TLS/SSL et chiffrement AES-256 pour renforcer la confidentialité.
Divers scénarios de support à distance
Support informatique
Améliorez votre productivité avec HelpWire, un outil d’assistance à distance pour les spécialistes techniques gratuit, idéal pour gérer la configuration du système, l’installation de logiciels et d’autres tâches techniques.
Commerce de détail
Améliorez l’efficacité et réduisez les coûts au sein de votre équipe de support client grâce à un service de bureau à distance pour les systèmes POS intuitif, en optimisant vos processus d’assistance à distance.
Équipes finance
HelpWire aide les équipes financières à travailler partout avec un accès distant sécurisé : utile comme bureau à distance pour comptables et pour les services financiers qui ont besoin d’intervenir rapidement, sans compromettre la sécurité.
Commentaires des Utilisateurs sur leur Expérience avec HelpWire
5.0
Établi sur 209 avis de clients
Version
2.2, le 4 Fév, 2026
Compatibilité
macOS, Windows, Linux
Prix
Gratuitement
Voici quelques-uns des avis publics sur HelpWire, rédigés par nos clients à partir de diverses sources :
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
Si vous cherchez une alternative à DWService sur Mac, HelpWire est un choix solide. La prise en main à distance sur macOS est fluide, avec un service d’accès distant simple et des fonctionnalités adaptées aussi bien aux particuliers qu’aux entreprises.
DWService est open source, mais son fonctionnement ressemble à une offre freemium : dès que vous dépassez une bande passante de 6 Mbit/s, un paiement est requis.
DWService protège les données via le chiffrement SSL, des mots de passe hachés et l’authentification à deux facteurs, et conserve uniquement des informations nécessaires (comme l’authentification et des journaux d’accès). Cela dit, aucune solution ne peut garantir une sécurité absolue des informations numériques.