Asistencia Remota Simplificada
HelpWire es un servicio de acceso remoto que ofrece a empresas y usuarios domésticos herramientas de control remoto para Windows, macOS y Linux. Al habilitar un soporte remoto ultrarrápido, HelpWire ahorra tiempo y dinero tanto a usted como a sus clientes, eliminando la necesidad de costosas visitas in situ.
No necesita tarjeta
100% gratis
G2
5.0
Capterra
5.0
SourceForge
5.0
TrustRadius
5.0
Rápido Proceso de Instalación
HelpWire le permite iniciar y establecer rápidamente sesiones de asistencia remota con sus clientes sin necesidad de un largo proceso de instalación ni mucha complejidad en la configuración.
Acostúmbrese rápidamente a las herramientas de control remoto y a una interfaz simplificada, y empiece a ayudar a sus clientes de inmediato.
Para empezar una sesión remota ad hoc con su cliente, basta con compartir el enlace de instalación del módulo, no es necesario que introduzca ningún identificador ni contraseña.
Para abrir una sesión de asistencia remota, sus clientes no necesitan más que ejecutar la aplicación cliente, sin necesidad de configurar un cortafuegos o una VPN.
Herramientas Esenciales de Control Remoto al Alcance de la Mano
HelpWire incluye todas las herramientas esenciales de control remoto para ofrecer una excelente experiencia de atención al cliente en cualquier momento y lugar.
Conéctese sin problemas a estaciones de trabajo remotas de Windows en cualquier momento, incluso cuando no haya nadie disponible al otro lado. Realice actualizaciones, acceda a archivos y solucione problemas al instante.
Envíe archivos directamente al escritorio remoto del cliente con tan solo soltarlos en una ventana de la sesión remota, evitando el almacenamiento temporal o los servicios de alojamiento de archivos.
Conéctese a ordenadores con varios monitores. Cambie fácilmente la disposición de 2 pantallas contiguas a una vista alternativa.
El Soporte Remoto Mejora Su Negocio
Gracias a su escalabilidad y flexibilidad, HelpWire le permite dar cobertura a una clientela más numerosa y a mayor distancia, al tiempo que proporciona el mismo nivel de asistencia técnica.
Gestione los procesos de asistencia remota y los clientes desde cuentas web específicas y de fácil acceso.
Ayude a un cliente con un problema que se produce en varios ordenadores simultáneamente en una sesión de asistencia.
Amplíe su departamento de asistencia informática para adaptarlo a las necesidades de sus clientes sin costes adicionales en el servicio de asistencia remota, ya que añadir nuevos operadores es gratuito en HelpWire.
Escritorio Remoto Multiplataforma
Acceso en cualquier momento y lugar a varias estaciones de trabajo a través de la aplicación nativa de control del operador. Actualmente para Windows, macOS y Linux, y próximamente para otras plataformas.
Suscríbase para saber cuándo añadimos compatibilidad con la plataforma de su elección.
Opiniones de HelpWire: Lo que dicen los usuarios
5.0
Basado en 49 opiniones de clientes
Versión
2.2, 04/07/2025
Compatibilidad
macOS, Windows, Linux
Precio
Gratis
Estas son algunas de las reseñas públicas de HelpWire realizadas por nuestros clientes, procedentes de distintas fuentes:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Con la confianza de los líderes de la industria
Descubra cómo HelpWire se destaca con calificaciones y reconocimientos destacados de las principales plataformas, demostrando nuestro impacto y confianza en la industria.
HelpWire frente a Otros
Descubra si HelpWire se ajusta a sus necesidades comparándolo con las principales soluciones de escritorio remoto para asistencia al cliente.
| Compare | HelpWire | TeamViewer | LogMeIn Rescue |
|---|---|---|---|
|
Acceso gratuito a todas las funciones
|
SíAcceso gratuito a todas las funciones | No | No |
|
Conexión sin complicaciones a escritorios remotos
|
SíConexión sin complicaciones a escritorios remotos | No | No |
|
Número ilimitado de ordenadores desde los que conectarse
|
SíNúmero ilimitado de ordenadores desde los que conectarse | No | Sí |
|
Número ilimitado de ordenadores a los que conectarse
|
SíNúmero ilimitado de ordenadores a los que conectarse | No | Sí |
|
Acceso remoto desatendido
|
SíAcceso remoto desatendido | Sí | Sí |
|
Acceso remoto móvil
|
NoAcceso remoto móvil | Complemento de pago | Complemento de pago |
| Únete ahora – acceso completo |
La tabla comparativa sirve para una revisión general y no debe considerarse información autorizada por los respectivos fabricantes.