Additional information: The comparison table shows regular prices. RemotePC currently offers a first-year discount of 25%, or 50% with a 2-year plan. Standard pricing applies after the first year. Overage charges are $20 per computer per year. The RDP Connector add-on costs $20 per computer per year and can be managed or removed via the Remote Desktop Viewer or RDP Connector Dashboard.
Free & Simpler Alternative to RemotePC
HelpWire delivers the same foundational features as RemotePC for swift remote support, yet at absolutely no cost.
- Full access without hidden charges
- Seamless remote desktop experience
- User-friendly interface
HelpWire vs. RemotePC: Quick Comparison
Here’s a quick peek at the detailed features and pricing plan comparison between RemotePC and HelpWire.
| Features |
HelpWire
|
RemotePC
Consumer
SOHO
Team
Enterprise
| |||
|---|---|---|---|---|---|
| Price per year | |||||
| Price per year | Free | $29.50 | $99.50 | $299.50 | $599.50 |
| Conditions | |||||
| Conditions | No limits | One 1 license, access 1 computer | Unlimited user licenses, access 10 computers | Unlimited user licenses, access 50 computers | Unlimited user licenses, access 100 computers |
| Multi-Platform Support | |||||
| Multi-Platform Support | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux | Windows, Mac, Linux |
| File Transfer | |||||
| File Transfer | |||||
| Optimized Performance | |||||
| Optimized Performance | |||||
| Multi-Monitor View | |||||
| Multi-Monitor View | |||||
| Built-in Chat | |||||
| Built-in Chat | |||||
| Robust Security | |||||
| Robust Security | |||||
| Remote Reboot | |||||
| Remote Reboot | |||||
| Mobile Devices | |||||
| Mobile Devices |
HelpWire Features
When compared to RemotePC, users have unrestricted access to all HelpWire features, ensuring a dependable remote desktop service without extra charges. Key features include swift and steady connectivity, enhanced remote desktop performance, and top-notch security protocols.
Quick Session Start
Share a remote desktop connection link to begin support sessions instantly and hassle-free without cumbersome IDs or passwords. No firewall or VPN configurations are required.
File Transfer
Transfer files to your client's remote desktop simply by copying and pasting them into a remote session window, eliminating the need for intermediary storage or file hosting platforms.
Client Management
HelpWire facilitates client management by allowing you to keep an organized roster of clients, access basic device information, and jot down notes about them directly through your browser.
Integrated Chat
Boost efficiency and client satisfaction with HelpWire's instant support chat. Direct interactions with customers expedite problem resolution.
Robust Security
With HelpWire security
measures like reliable Auth0 authentication, end-to-end AES-256 encryption, secure AWS data centers, and firewall-compatible connections, operators and clients can feel secure during remote desktop sessions.
Remote Support Solution Tailored to Varied Requirements
HelpWire caters to an array of industries, requirements, and services, amplifying business efficiency while minimizing expenses.
Managed Service Providers
Managed service providers can depend on HelpWire, an MSP remote access software, for swift and secure support to clients' IT infrastructures and user systems.
Retail
Elevate productivity and cut costs in your customer support department with an intuitive Remote desktop service for POS systems that refines your remote assistance processes.
Manufacturing
HelpWire delivers remote support for manufacturing, enhancing service quality with advanced remote access capabilities for the sector.
Users Talk about HelpWire Experience
5.0
Based on 209 customers' reviews
Version
2.3, 28 Jan, 2026
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
RemotePC is not entirely free. They extend a free 7-day trial, but a subscription or license is mandatory for ongoing usage.
Indeed, HelpWire offers a free remote desktop service without any concealed fees.
RemotePC boasts a robust security system. It incorporates multiple protection layers, such as the industry-standard TLS v1.2 and AES 256-bit encryption, customizable user-defined keys, dual-factor authentication, trusted devices, and an option to blank out the host screen, ensuring your activities on a remotely accessed device remain private. The software also complies with regulations like HIPAA, GDPR, PCI, SOC 2 Type, and FIPS.