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Remote Access Software for Healthcare

HelpWire enables fast and secure remote access to healthcare systems on Windows, Linux, and Mac, allowing teams to quickly address technical issues and perform maintenance on medical devices.

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Simple remote support service

Intuitive and Easy-to-Use

Simplified session initiation and a user-friendly interface minimize the time it takes to access remote computers and begin the support session. At the same time, medical workers do not need any special knowledge to use HelpWire.

Free to Use

Cost-Effective Solution

HelpWire equips support specialists with the free optimized features set to provide remote access to healthcare professionals' computers. Any number of operators is available without additional cost.

Cross-Platform Compatibility for Healthcare

Cross-Platform Compatibility

HelpWire is a versatile and flexible software solution that supports Windows, Linux, and Mac systems. The cross-platform capabilities help eliminate unnecessary IT complexity by allowing different organizations to use the same solution.

Unattended Access for Flexibility

Unattended Access for Flexibility

HelpWire provides unattended access so IT staff and healthcare providers can quickly connect to critical systems. Unattended access streamlines troubleshooting, performing software updates and responding to emerging problems without impacting operations.

Robust Security

It’s vitally important to protect patient data in the healthcare sector. HelpWire implements strong security measures to establish safe remote connections.

Learn more about HelpWire Security 
Reliable Authentication

Reliable Authentication

HelpWire integrates with Auth0, a trusted global authentication platform, ensuring credential security.

Robust end-to-end encryption

End-to-end encryption

The privacy of data transfers is protected with TLS/SSL using strong end-to-end AES-256-bit encryption over secure HTTPS and WSS connections.

Modify firewall configurations

No client-side firewall configuration

There is no need to change firewall settings on client machines when establishing secure connectivity to support healthcare professionals.

Secure cloud infrastructure

Secure data centers

HelpWire stores data in a secure cloud infrastructure provided by the industry leader AWS trusted by many major corporations and government agencies.

HelpWire’s Advanced Features

HelpWire furnishes users with key features that provide fast and stable connections, secure data transfer, and excellent remote desktop performance.

Multiple workstations control

Multiple workstations control

Multiple workstation support speeds up problem resolution by enabling a technician to access multiple desktops of a single user at the same time for better productivity and customer satisfaction.

Simple session initiation

Simple session initiation

HelpWire lets the support team establish remote sessions with the module installation link. This approach relieves the necessity to keep track of session IDs and passwords.

Multi-monitor view

Multi-monitor view

HelpWire gives healthcare tech support reps the ability to switch between multiple remote monitors or view two of them simultaneously for more efficient problem resolution.

Easy file exchange

Easy file exchange

With a straightforward drag-and-drop feature, HelpWire simplifies technical support by providing a seamless method of transferring local files to a remote desktop.

Real-time chat

Real-time chat

HelpWire's built-in chat functionality allows direct communication with the healthcare professionals the tech team members support to promptly address issues.
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Team management

Team management

HelpWire effortlessly accommodates your support team's capacity, granting you the flexibility to add or remove team members at any time. Learn more

Client management

Client management

HelpWire's client management tools simplify keeping track of customer issues by allowing users to add notes on each specific client right from the browser for improved team productivity.
Learn more

Explore All Features

Remote Access Solution for Healthcare Professionals

HelpWire provides healthcare professionals with secure, remote access to healthcare systems from any location. The software promotes consistent and efficient patient care by making it easy to access diagnostic data and patient information. Support for Windows, Linux, and Mac makes HelpWire a versatile tool for any healthcare environment.

Streamline Technical Support

HelpWire streamlines technical support for healthcare-related systems. It is a flexible tool that offers on-demand and unattended access for remote support specialists. HelpWire eliminates the need to be on-site to perform activities like resolving issues or installing and updating software. Problems with healthcare systems can quickly be addressed so providers can concentrate on efficient patient care.

Remote Access for Healthcare Providers

HelpWire lets providers like doctors and nurses access healthcare systems securely from any location. The ability to review a patient’s medical history remotely speeds up the diagnostic process. Doctors can prescribe medications and provide efficient care without having to physically visit a patient.

Remote Access for Lab Technicians

HelpWire gives lab technicians the ability to establish secure remote sessions with healthcare systems containing test results and critical diagnostic information. The software enables technicians to securely transfer files with healthcare providers for more effective and timely patient care.

Hospital Administration

HelpWire’s unattended access provides hospital administrators with the ability to manage workflows and schedules or review compliance data from any location. Remote access offers administrators enhanced flexibility that facilitates managing while ensuring regulatory compliance in multi-site environments.

Users Talk about HelpWire Experience title icon

5.0 Based on 49 customers' reviews
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Version
2.2, 4 Jul, 2025
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Compatibility
macOS, Windows, Linux
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Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
Thea M.
Office admin
G2 Review
Thea M.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away. Fast, effective and doesn't drain my computer's resources. It works really well props to the devs.
Molly
Production worker
Product Hunt Review
Molly
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
Daniel Domingues
Founder, Lusha
G2 Review
Daniel Domingues
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
Rabeea Sarfraz
Associate Software Engineer, Coeus Solutions GmbH
G2 Review
Rabeea Sarfraz
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
Mark V.
Remote Technical Support
G2 Review
Mark V.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
Kyle Paterson
CEO, Enspire
G2 Review
Kyle Paterson
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Yaroslav H.
Owner
G2 Review
Yaroslav H.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
Muhammad Ammar Z.
Senior Lecturer at Shifa College of Pharmaceutical Sciences
G2 Review
Muhammad Ammar Z.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Jonathan B.
IT Director
Capterra Review
Jonathan B.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
Nilay N.
Senior Education Management, Self-employed
Capterra Review
Nilay N.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Darko V.
SEO specialist
Capterra Review
Darko V.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
Samit B.
Senior Communication Executive, Dairy
Capterra Review
Samit B.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
Ben T
Admin Assistant
Capterra Review
Ben T
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Jean K.
Engineer
Capterra Review
Jean K.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
Govind P.
Content Writer, Marketing and Advertising
Capterra Review
Govind P.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
Richard O.
SoftwareReviews Review
Richard O.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
Adyrosan B.
Business Leader or Manager
SoftwareReviews Review
Adyrosan B.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
Anna K.
Sales Marketing
SoftwareReviews Review
Anna K.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
EJ S.
Business Leader or Manager
SoftwareReviews Review
EJ S.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
DaveRoj
AlternativeTo Review
DaveRoj
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
Stefan
AlternativeTo Review
Stefan
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Martin Lentz
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Luca Albanese
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
Wilkin Miguel Julio Mercado
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Michael Guggenbichler
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.