Simple plans that stay predictable

Your plan comes down to two numbers: operators and unattended devices.

Monthly
Yearly2 months free

Free

No nag screens. Commercial use allowed.

$0

No card required

Start for free

1 active operator
5 unattended devices
Unlimited* on-demand sessions
1 remote session at a time

Solo

For solo IT providers.

$10/month

Billed monthly

Start for free

1 active operator
50 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time

Team

For small teams supporting employees or clients.

$30/month

Billed monthly

Start for free

4 active operators
250 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time
Operator permissions

Business

For larger support teams and growing IT operations.

$70/month

Billed monthly

Start for free

10 active operators
800 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time
Operator permissions

Free

No nag screens. Commercial use allowed.

$0

No card required

Start for free

1 active operator
5 unattended devices
Unlimited* on-demand sessions
1 remote session at a time

Solo

For solo IT providers.

Save $20

$100/year

Billed yearly 
$120 if paid monthly

Start for free

1 active operator
50 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time

Team

For small teams supporting employees or clients.

Save $60

$300/year

Billed yearly 
$360 if paid monthly

Start for free

4 active operators
250 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time
Operator permissions

Business

For larger support teams and growing IT operations.

Save $140

$700/year

Billed yearly 
$840 if paid monthly

Start for free

10 active operators
800 unattended devices
Unlimited* on-demand sessions
Multiple remote sessions at a time
Operator permissions

Joined during early access? Founders' Free plan and your first-year discount are set up for eligible accounts — check your email or sign in to see your plan.

* Unlimited refers to no imposed restrictions unless excessive usage is detected that significantly impacts our servers. In such cases, automatic limitations may be applied. ** Prices in USD; tax is added at checkout.

Teams already supporting with HelpWire

Custom plan

Need more than
Business covers?

Custom plans are sized to your team and quoted directly — for organizations running more than 10 operators or more than 800 unattended devices.

Contact sales

Frequently Asked Questions

What happened to my early-access account?

Nothing was deleted when paid plans launched. Your session history, operators, clients, and unattended devices are still in your account. If your account has more than your plan includes, the extra items are read-only until you upgrade or remove some. Eligible accounts were moved to Founders’ Free automatically.

Who gets Founders’ Free, and what does it include?

Founders’ Free is our thank-you to early users. It includes 2 operators, 20 unattended devices, and multiple remote sessions at a time, and it doesn’t expire. Eligible accounts were switched over automatically on launch day and notified by email, with nothing to claim. Accounts created after launch start on the Free plan. If you think your account was missed, contact support@helpwire.app. Full conditions are in the Early Access & Founders’ Free Offer Terms.

Is there a discount if I upgrade from Founders’ Free?

Yes, the founder rate. Founders’ Free accounts that upgrade to Solo, Team, or Business by April 14, 2027 get 30% off, on monthly or yearly billing, for as long as the subscription stays active. The discount is applied automatically at checkout, so there’s no code to enter. It doesn’t apply to Custom plans.

If I upgrade from Founders’ Free and later cancel, what happens?

Your paid plan runs to the end of the current billing period, and then your account returns to Founders’ Free, not the standard Free plan. If you subscribe again by April 14, 2027, the founder rate applies again. After that date, a new subscription is at the standard price.

What’s included in the Free plan?

1 operator, 5 unattended devices, unlimited* on-demand sessions, and 1 remote session at a time. There are no nag screens or session cutoffs, and you can use it for commercial work.

Are any features limited to paid plans?

Not currently. All of today’s features are available on every plan, including Free. Plans differ in the number of operators, the number of unattended devices, and whether you can run more than one remote session at a time. Operator permissions are available on every plan with more than one operator, including Founders’ Free, Team, and Business. As we add new features, some may be available only on certain plans; the pricing page shows what each plan includes.

Is there a trial?

There’s no separate trial. Every account starts on the Free plan, which you can use for commercial work, and you upgrade when you need more operators, devices, or sessions at a time.

What is an operator?

A teammate who runs remote support sessions, including the organization owner. Each operator seat is for one named person and can’t be shared. HelpWire plans are sized by operator seats and unattended devices, not by connection slots, so the number of operators on your plan is the number of teammates who can support clients at the same time.

Can I run more than one remote session at a time?

Yes, on paid plans and Founders’ Free. Each operator can connect to several clients at once and switch between them without disconnecting. The Free plan includes 1 remote session at a time.

What counts as an unattended device?

A computer set up, with its owner’s permission, so operators can connect without the client present. These count toward your plan’s device limit. On-demand sessions, where the client approves each connection, don’t count toward it.

What happens when I reach my operator or device limit?

You can’t add new operators or devices until you upgrade or free one up, and everything you already have keeps working. If your account has more than your plan includes, for example, after a downgrade, the extra items become read-only. Nothing is deleted.

What if I need more than the Business plan?

For more than 10 operators or more than 800 unattended devices, contact us for a Custom plan. Pricing is quoted directly for your team, with monthly or annual billing.

Who charges me, and is tax included?

Paid plans are sold through Paddle, our merchant of record. Paddle is the seller, charges you, and sends your receipt, and Paddle’s Buyer Terms also apply to your purchase. Listed prices exclude tax. Paddle calculates and adds any sales tax or VAT at checkout.

Can I cancel, upgrade, or switch between monthly and yearly?

Yes. Paid plans renew automatically at the end of each monthly or yearly billing period until you cancel. To cancel, open the Billing page in your account, select Manage to open Paddle’s customer portal, and choose Cancel subscription. You can also reach that portal from the link in your Paddle receipt email or at paddle.net. Your plan runs to the end of the current billing period. After that, your account moves to the Free plan (or Founders’ Free, if you had it), and anything above its limits becomes read-only. Nothing is deleted.

Do you offer refunds?

Within 14 days of purchase, you can request a refund or replacement if HelpWire materially malfunctions on your system and we can’t resolve it. If you’re a consumer in the EU/EEA or the UK, you can also withdraw from a paid plan within 14 days of first buying it, without giving a reason. To do that, email support@helpwire.app or contact Paddle; in the EU/EEA you can also use the withdrawal button in Paddle’s customer portal. Otherwise, sales are final, except where consumer law where you live gives you other rights. Refunds are processed by Paddle. Full conditions are in the Refund Policy.

How are my sessions protected?

Session content is end-to-end encrypted between the operator and client apps using TLS 1.3 with AES-256, and our relay servers don’t decrypt it. That covers the screen, keyboard and mouse input, clipboard, and transferred files. We don’t record or store what happens on screen. Chat messages and session events are encrypted in transit and stored on our servers, so they appear in your session timeline until you delete the client record. On-demand sessions start only after the client approves them, and unattended access works only after the device’s owner grants permission. Two-factor authentication is available for web portal sign-in, and each operator can turn it on for their account. More details are on our security page.