Free Alternative to BeyondTrust
Why overpay for BeyondTrust’s extra features you may never use? HelpWire is a free, rapidly growing remote desktop access and control tool that has all the essentials. Switch to HelpWire and start saving today!
- Intuitive interface
- Free-to-use
- Great for businesses of any scale
HelpWire vs. BeyondTrust: Quick Comparison
Check out the comparison chart — you can have the core features without the extra cost!
|
HelpWire
|
BeyondTrust | |
|---|---|---|
| Price per Month | ||
| Price per Month | Free for personal and business use | Custom pricing |
| User restrictions | ||
| User restrictions | No limits | No limits |
| Supported platforms | ||
| Supported platforms | Windows, Mac, Linux |
Windows, Mac, Linux, iOS, Android, Chrome OS |
| Multi-monitor view | ||
| Multi-monitor view | ||
| Multiple workstations control per user | ||
| Multiple workstations control per user | Unlimited | Unlimited |
| Team Management | ||
| Team Management | ||
| Client Management | ||
| Client Management | ||
| Unattended access | ||
| Unattended access | ||
| Chat and collaboration | ||
| Chat and collaboration | ||
| File transfer | ||
| File transfer | ||
| Collaborative access | ||
| Collaborative access | ||
| Session recording | ||
| Session recording | ||
| Customization | ||
| Customization | ||
| Mobile support | ||
| Mobile support | ||
| Screen sharing | ||
| Screen sharing |
HelpWire Features
HelpWire delivers all the key features you need for smooth, efficient remote desktop management — making it a reliable alternative to BeyondTrust.
Key features
Key features
Quick Session Initiation
Start remote sessions effortlessly by sending a unique connection link — no complex IDs or passwords required.
Cross-Platform Support
Seamlessly connect between Windows, macOS, and Linux using native apps built for each platform.
Client Management
Enhance remote client management with client profiles, device details, and session notes — all accessible from your web account.
Team Management
Build and manage support teams with ease, collaborate on shared clients, and use integrated team tools to provide top-tier remote assistance.
File Exchange
Transfer files in seconds—just copy and paste from the operator’s computer to the remote machine.
Robust Security
Keep your data secure with HelpWire’s robust protection features, including two-factor authentication, TLS/SSL encryption, and AES-256 encryption.
Remote Support for Various Situations
System Administrators
Use HelpWire to keep networks and systems running seamlessly—while upholding strong security standards.
Learn more
Learn more
Technology Consultants
Quickly connect to your customers’ systems and resolve issues in real-time with remote troubleshooting.
Learn more
Learn more
Small and Medium-Sized Businesses
Designed for SMBs, this intuitive remote desktop tool helps reduce expenses, prevent downtime, and optimize IT workflows.
Learn more
Learn more
Users Talk about HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.2, 4 Jul, 2025
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQ
BeyondTrust Remote Support (formerly Bomgar) is a robust enterprise solution for accessing and supporting remote devices. While feature-rich, its high cost makes it less suitable for small teams or tight budgets.
Bomgar acquired BeyondTrust on September 13, 2018.
BeyondTrust does not currently offer a free plan for its remote support software. Trial access is available by request and requires submitting an application in advance.