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Updated on in How to, Troubleshooting

How to Fix AnyDesk Waiting for Image Issue

Author: Emma Collins
Emma Collins Article author

Some potential causes of AnyDesk’s “Waiting for Image” issue are unstable internet connection, firewall restrictions, monitor issues, or other configuration errors. Depending on the underlying cause, this AnyDesk error can be resolved with simple solutions, workarounds, or alternative software.

Why іs AnyDesk Stuck on "Waiting for Image"?

Put simply, AnyDesk’s “Waiting for Image” problem means the software is endlessly waiting for an image to load. 

Loading issues with images and other media are typically caused by unreliable internet or misconfiguration in the software system. When the internet runs at turtle speed, AnyDesk struggles to load and render an image. Or when AnyDesk runs with outdated features and faulty configurations, the computer or remote device cannot properly “read” the image.

Fixing AnyDesk "Waiting for Image" Error

Before you implement our recommended solution, perform these precheck tips first to cover all bases.

1. Ensure a Monitor is Connected: Your remote computer must have a monitor physically connected to it.

2. Ensure Stable Internet Connectivity: For more consistent and reliable internet, direct connection to a router via Ethernet cable is preferable to Wifi. Perform a speed test using the online speed tests tool to determine your router’s current performance.

3. Check Firewall Settings: To ensure that your firewalls allow AnyDesk, go to “Firewall and Network Protection”, activate the “Change settings” option, and check both the “private” and “public” boxes corresponding to AnyDesk.

Solution 1: Enable Auto-Adapt Resolution

You can evoke the display settings of your computer device to effectively resolve AnyDesk’s “Waiting for Image” issue. Here’s how:
  1. Start the session and wait until the “Waiting for image” message appears.
  2. Click the lightning icon under “Actions” and select Ctrl+Alt+Del (the ‘Auto-adapt resolution’ option will remain greyed out until this step).
  3. Click Cancel.
  4. Under “Display Settings” (monitor icon), select Auto-adapt resolution.
  5. If this doesn’t resolve the issue, resize your client window and try selecting Auto-adapt resolution again.

Solution 2: Adjust AnyDesk Settings for Optimal Performance

Usually, a little toggle-off in your current settings can fix the issue. AnyDesk often comes with some adjustable performance settings that you can play around with to fix the “Waiting for Image” problem.
  1. Open AnyDesk and go to settings. Look for the menu icon which is the three horizontal lines or dots and proceed to settings.
  2. The first possible fix is to adjust the Quality Settings. To do this, navigate to the “Display” or “Quality” tab and click on options like “Balance” or “Speed“. You might want to set it to “Speed”  to allow the system to favor a faster connection instead of image quality.
  3. Another option is to disable Hardware Acceleration as activating this feature sometimes can harm AnyDesk’s performance. This option is under “Video Settings” where you can turn it off.
  4. You may also lower your current device’s resolution. Sending a high-resolution image may slow your remote device so decreasing the resolution may speed things up.

Solution 3: Use a Headless Display Adapter

This device, which often resembles an HDMI plug, can simulate the presence of a computer monitor trigger the device to activate its display drivers, and eventually resolve the “AnyDesk stuck on Waiting for Image” issue.

To use a headless display adapter:

  • • Plug the adapter into the remote device’s HDMI port.
  • • Restart the remote device if necessary.
  • • Try reconnecting with AnyDesk. The display should now be transmitted.

If you’ve tried all the solutions mentioned but the issue persists, here’s a list of post-check tips to consider:

1. Update AnyDesk.
An outdated AnyDesk version may cause glitches and bugs. So, update AnyDesk on its menu and install the latest version.

2. Reinstall AnyDesk.
Uninstall AnyDesk via the Control Panel, restart your computer and reinstall the latest version from the official website. This restarts the application’s settings and configuration, which may resolve the “Anydesk connected waiting for image” error.

3. Check System Requirements and Compatibility.
Ensure your system meets AnyDesk’s requirements. Update your operating system and close unnecessary applications to improve performance.

Use a Reliable Alternative HelpWire

In case the workarounds above are ineffective, consider a free remote desktop AnyDesk alternative such as HelpWire. This tool features a wide range of features for a reliable and stable connection which gets rid of AnyDesk black screen or “Waiting for Image” issues.

Why HelpWire?

Tags:
AnyDesk, Tips & Tricks