Free ConnectWise ScreenConnect Alternative
Had enough of overpriced remote access tools? Check HelpWire, a powerful yet free alternative to ConnectWise ScreenConnect. Unlimited on-demand and unattended remote access, instant connections, consistent performance – the smarter, simpler choice.
- Free-to-Use
- Simple to navigate
- Consistent remote desktop performance
HelpWire vs. ConnectWise ScreenConnect: Quick Comparison
Compare the features of fully paid ConnectWise ScreenConnect vs. free HelpWire to guide your decision
| Features |
HelpWire
|
ConnectWise ScreenConnect
ScreenConnect One
ScreenConnect Standard
ScreenConnect Premium
| ||
|---|---|---|---|---|
| Price per month | ||||
| Price per month | Free | $30 | $45 | $55 |
| Multi-platform support | ||||
| Multi-platform support | Windows, Mac, Linux | Windows, Mac, Chrome OS, Android, and Linux | Windows, Mac, Chrome OS, Android, and Linux | Windows, Mac, Chrome OS, Android, and Linux |
| Multi-monitor view | ||||
| Multi-monitor view | ||||
| Chat and collaboration | ||||
| Chat and collaboration | Chat | Chat, VoIP | Chat, VoIP | |
| File transfer | ||||
| File transfer | ||||
| Robust security | ||||
| Robust security | ||||
| Number of simultaneous remote desktop sessions | ||||
| Number of simultaneous remote desktop sessions | 1 | 1 | 3 | 10 |
| User restrictions | ||||
| User restrictions | No limits | 1 | Unlimited | Unlimited |
| Customization | ||||
| Customization | ||||
| Mobile support | ||||
| Mobile support | iOS, Android technician client only | iOS, Android technician, and guest client | iOS, Android technician, and guest client | |
| Helpdesk (other software, API) Integration | ||||
| Helpdesk (other software, API) Integration | Extensions only | Extensions only | Extensions only | |
| Unattended access | ||||
| Unattended access | Unlimited | 10 agents | Unlimited | Unlimited |
HelpWire Features
HelpWire stands out among remote support alternatives to ConnectWise ScreenConnect, particularly for freelance experts, small, and mid-size businesses. All features are available for free from the start, guaranteeing reliable remote desktop control.
Real-Time Chat
Engage with customers seamlessly using the instant customer support chat feature, facilitating better problem understanding and swift solutions.
Easy Session Start
Initiate support sessions smoothly by sharing a remote desktop connection link, eliminating the need for cumbersome passwords or IDs. No firewall or VPN configurations are required.
Multi-Monitor Support
HelpWire supports connections to multi-display computers, allowing you to easily switch between or view remote monitors side-by-side.
File Transfer
Transfer files to your client's remote desktop simply by copying and pasting them into the remote session window, negating the need for intermediary storage or hosting services.
Robust Security
Is HelpWire safe? Yes! With Auth0 authentication, firewall-friendly connections, AES-256 encryption, and secure AWS data centers, HelpWire ensures your data's security and privacy.
Remote Support for Various Needs and Services
HelpWire offers remote assistance solutions tailored to diverse requirements, making it the ideal ConnectWise ScreenConnect alternative for small businesses, help desks, or independent IT professionals.
Media Creatives
HelpWire provides secure on-demand and unattended remote access for media professionals, enabling smooth editing, collaboration, and production anywhere.
Retail
A free ConnectWise ScreenConnect alternative, HelpWire offers remote support for POS systems, streamlining remote assistance to help businesses reduce costs and elevate their customer service levels
Healthcare
Ensure uninterrupted medical equipment function by remotely maintaining and updating software across the network, offering IT support for healthcare.
Users Talk about HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.2, 4 Jul, 2025
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
For nearly ten years I relied on another tool that recently became unusable, and HelpWire has stepped in as the perfect replacement.
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
FAQ
For more than eight years, ConnectWise ScreenConnect offered free licenses for personal use. However, as of October 2, 2025, the company has transitioned away from offering free licenses. Current users have been asked to select one of the available paid plans moving forward, and the tool itself has become completely paid.
Yes, HelpWire is a ConnectWise ScreenConnect alternative you can use for free, without hidden charges.
For businesses seeking a comprehensive remote desktop solution, HelpWire is an excellent choice. This free ConnectWise ScreenConnect alternative provides user-friendly tools for remote support across various devices.
While HelpWire and ConnectWise ScreenConnect share fundamental features, HelpWire offers free remote support for PCs, Macs, and Linux computers, making it a top ConnectWise ScreenConnect alternative. Other notable solutions include AnyDesk, TeamViewer, GoToAssist, LogMeIn, and Splashtop, each catering to unique needs.