HelpWire has left early access, and paid plans are now live. The plans differ in capacity, not in features: nothing you use today is taken away. The details are in the pricing announcement.
The bigger changes since 2023 are easy to list. Linux support for both the technician and end-user apps. Unattended access, first on Windows, then macOS, then Linux. A team layer: inviting technicians, joint sessions, groups, and per-group permissions. Quick Connect for one-off sessions without an account. Two-factor login, reconnect after a reboot, and several sessions open at once.
The smaller ones say more about how the product was built. One example. Technicians kept running into fields that refuse pasted input, most often password prompts on login screens. The workaround was typing a generated password by hand, character by character, over a remote connection. So the clipboard can now send text as keystrokes. That fix, like the keyboard-layout switch and the sleep-mode settings, came from watching real support sessions, and that is what three years of early access were for.
