It’s 100% free for personal use. Unlimited time. Every feature. No limits, no ads, no surprises.
Effortless Remote Support for Family & Friends
HelpWire is a remote desktop software designed for home use, simplifying remote support for family and friends. Connect instantly—no codes, no sign-ups, no “read that again” frustration.
Free Remote Desktop for Home & Family
Ridiculously Simple
Send a link. They click, grant access, and you’re in—no sign-up or install required on the remote end.
Works Even on Slow Connections
Adaptive streaming keeps sessions smooth, even on flaky café Wi-Fi or older home networks.
Helping Family Remotely Shouldn’t Be Hard
We’ve removed the tech hurdles that make home remote support a headache. HelpWire just works—whether you’re helping a parent, friend, or neighbor.
Unattended Access
Set up trusted PCs and Macs for hands-free help at any time.
Continuous Support
Save trusted devices to your client directory for fast reconnection, without asking them to repeat anything.
Instant File Sharing
Share drivers, photos, or documents instantly.
Multi-Monitor View
See every display. Switch between them or tile side-by-side.
In-App Chat
Type, paste, and talk without switching tools.
Works Cross-Platform
Windows ↔ macOS ↔ Linux.
HelpWire vs. The Usual Suspects
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HelpWire
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TeamViewer
AnyDesk
Chrome Remote Desktop
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|---|---|---|---|---|
| Free for personal use | ||||
| Free for personal use | Unlimited | Session limits | With nag screens | |
| One-click access (no code/ID) | ||||
| One-click access (no code/ID) | ||||
| No install (remote side) | ||||
| No install (remote side) | ||||
| Cross-platform (Win/Mac/Linux) | ||||
| Cross-platform (Win/Mac/Linux) | ||||
| Unattended access | ||||
| Unattended access | Win / Mac | |||
| End-to-end AES-256 encryption | ||||
| End-to-end AES-256 encryption |
Secure by Default
HelpWire is built with security and privacy at its core.
See all security features
End-to-End Encryption
Every session is protected with TLS/SSL tunnels and end-to-end AES-256 encryption.
Consent-First Access
Remote users must approve each session and explicitly allow sensitive actions—HelpWire never takes control silently.
Firewall-Friendly Solution
Secure remote connections can be established without making any client firewall connections to simplify support and increase session security.
Enterprise-Grade Hosting
HelpWire runs on AWS—the same trusted infrastructure used by Netflix, Disney, and Samsung—for fast, secure, and reliable performance.
Users Share Their HelpWire Experience
5.0
Based on 49 customers' reviews
Version
2.2, 4 Jul, 2025
Compatibility
macOS, Windows, Linux
Price
Free
Check out what our customers are saying about HelpWire! Here are real reviews from various trusted sources.
My experience with HelpWire has been fantastic! The remote control process is incredibly smooth.
I appreciate HelpWire for its ease of use and comprehensive remote support tools all in one place.
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
HelpWire software has been an invaluable asset for streamlining our customer support processes.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Malik S.
Email Review
Big fan of the reconnection functionality and stability I've seen
Chris
Email Review
Remote connectivity interface is easy to use. Switching between native and remote screen is trouble free.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Ron Larson
Email Review
First time using it. It's a bit confusing to set up. But once you get it it running, it is good.
Beth Comer
Email Review
This program is easy to use for both admins and clients and has excellent customer service.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Kevin Patrick
Email Review
Simple app on client end makes helping them later super easy.
Destain Dückert
Email Review
I love that it's free, easy to use and works super. I have an elderly blind man that I help and can't wait for the unattended access feature.
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Johnathan Lugo
Email Review
I was able to help a client by transferring files from my machine to theirs.
FAQs
Yes. Every feature is 100% free for personal, non-commercial use.
Yes—if the Mac or PC is powered on, online, and pre-configured for unattended access.
Never. All connections tunnel over secure HTTPS/WSS. No port forwarding required.