We didn’t stop at aesthetics. Under the hood, the redesign establishes the architecture needed for upcoming features, including:
- • Contacts grouping – Soon you’ll be able to organize your clients and workstations into custom groups, making it easier to segment by department, priority, or location.
- • Advanced access control for Operators – Granular permission settings are on their way. Delegate specific roles or restrict access to sensitive data for Operators within your Company.
- • Expanded Company management tools – Whether you manage multiple teams, rotate ownership, or collaborate across organizations, you’ll soon get streamlined admin tools to support growing operational complexity.
…and much more
This redesign primes the platform for enhancements like advanced reporting, integrations, and beyond. Expect updates to accelerate how you manage contacts, handle clients, and scale remote support.
The redesign has been automatically rolled out to all users. To explore it, simply log in to your HelpWire Web Portal and start working! As always, your insights help fuel our roadmap. Let us know what you think about the refreshed UI or which features you’re most eager to see next – you can reach out via support or drop feedback directly in the portal.
— The HelpWire Team
