When being given the password verbally, or having it retyped by the customer, it’s likely that a typo will occur. Instead, make certain that they use Ctrl+C/Ctrl+V or the Windows context menus to copy and paste the code. You can also quickly verify the code visually – a proper SOS code has 9 digits.
In turn, when pasting the code, be careful not to capture additional characters in the selection. While Splashtop has likely implemented parsing to avoid unneeded characters in the text field, updates may change the parsing algorithm and introduce bugs. You don’t want to be the first one to run into a fresh bug.
