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Updated on in How to, Troubleshooting

How to Fix Chrome Remote Desktop Greyed Out Issue

Author: Robert Agar
Robert Agar Article author

Chrome Remote Desktop is a free utility that provides remote computer access via the Chrome browser. Many users experience a problem where Chrome Remote Desktop is not working. 

For example, some users may experience a problem where the Chrome Remote Desktop Get Started button is greyed out, so they cannot launch the application. Various software and system configuration problems may result in this Remote Desktop greyed out issue. 

This article discusses common reasons you may have this problem and offers solutions that can help you run the remote desktop app successfully. 

If you’re frustrated with Chrome Remote Desktop issues, try HelpWire — a reliable, hassle-free alternative to Chrome Remote Desktop that delivers smooth and secure remote access.

Common Causes of the Chrome Remote Desktop Greyed Out Issue

The Chrome Remote Desktop Get Started button may be greyed out for multiple reasons. The following are the most common causes of this problem.

  • • Antivirus and firewall configuration: Your security programs may not allow Chrome Remote Desktop to access your computer.
  • • Software conflicts: Applications or browser extensions may disrupt Chrome Remote Desktop’s performance.
  • • Missing software components: Missing or outdated versions of dependent software, like the .NET Framework, can impact Chrome Remote Desktop functionality.
  • • Outdated or corrupt Chrome application: An obsolete or corrupt Chrome version can result in disabled features and options.
  • • Corrupt cache or browser profiles: A corrupt cache or user profile may restrict the remote desktop feature.
  • • System permissions: Faulty registry or Windows Group Policy registry settings may prevent remote desktop access.
  • • Software bugs: You may face operating system or application bugs that affect remote desktop connectivity.

Fixing the Chrome Remote Desktop Greyed Out Problem

The following tips and solutions should help you fix the Chrome Remote Desktop options greyed out issue.

Quick Tips

  • • Ensure your operating system and the Chrome browser are running the latest version.
  • • Restart your system and the Chrome browser application.
  • • Reinstall Google Chrome to resolve any corruption issues.
  • • Disable firewall and antivirus tools temporarily and test to determine if they are the problem.
  • • Clear Chrome’s browser data, cache, and the user profile cache to delete corrupt files.
  • • Try running Chrome Remote Desktop on an alternate browser like Edge or Firefox.

Solution 1. Disable Antivirus and Firewall Software Temporarily

You can temporarily turn off the firewall and antivirus software and test to see if your settings are blocking Chrome Remote Desktop’s access. If so, you may have to reconfigure your security tools.

  1. Open your antivirus or firewall software.

  2. Temporarily turn off network protection features.

  3. Test Chrome Remote Desktop to see if it is working.

  4. Re-enable network protection after testing the application.

Solution 2: Install Missing Software Components

The .NET Framework 4.8 or higher is required for Chrome Remote Desktop to function correctly. Remote Desktop will be greyed out if it is not installed.

  1. Check if .NET Framework 4.8 or higher is installed on your computer.

  2. If not, download and install the software from the Microsoft website.

  3. Reboot your computer and try running Chrome Remote Desktop.

Solution 3: Adjust Windows Registry and Group Policy Settings

You may be able to resolve the Chrome Remote Desktop’s greyed-out issue on your computer by adjusting operating system settings. If you are unfamiliar with the Windows Registry, you should take the following steps with care.

  1. Press Win + R, type gpedit.msc, and press Enter.

  2. Navigate to:
    Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services.

  3. Ensure no policies have been set to disable Remote Desktop.

HelpWire as an Alternative to Chrome Remote Desktop

HelpWire is a remote support solution that lets you avoid the Chrome Remote Desktop greyed-out option issue. HelpWire offers users a streamlined remote support tool that eliminates many of the problems of traditional connectivity solutions.

The outstanding features of HelpWire include:
HelpWire’s feature set makes it an effective and efficient remote connectivity solution.

Conclusion

Chrome Remote Desktop’s greyed-out issue is annoying and difficult to resolve quickly. Problems with your remote desktop tool can impact your workflow and result in dissatisfied customers.

HelpWire lets you establish fast, secure connections while avoiding problems encountered with Chrome Remote Desktop. HelpWire is an excellent choice for individuals or teams looking for a reliable remote support solution. 

Try HelpWire today and enjoy smoother and more consistent remote connectivity!

Tags:
Chrome Remote Desktop, Tips & Tricks