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Updated on in How to, Troubleshooting

Quick Assist Not Working on Windows 10\11? Here’s How to Fix It

Author: Emma Collins
Emma Collins Article author

A common issue among remote users on Windows 10 or 11 is related to Quick Assist. This problem can stem from various issues. For example, it can be aggravated by problems with Remote Assistance, a built-in tool that can have its own set of issues. 

But fret not, there are effective fixes available to resolve the “Quick Assist Not Working” issue. These solutions target the underlying root cause, so you won’t need to rely on random methods. Another approach is to try an alternative remote support solution HelpWire in case the issue persists.

Why is Quick Assist not working? 

Common reasons for this problem are corrupted installation, outdated components, or network problems. Once you get a hang of the actual cause, you can easily resolve this issue. Listed below are some solutions for the most common Quick Assist problems that you may try before considering a backup remote support tool.

Quick Assist Not Opening or Crashes on Launch

If Quick Assist crashes on launch (or not opening), it is because of damaged or incomplete installation, corrupted files, outdated file versions, or absent essential components (e.g. WebView2). To solve this issue, you may reinstall Quick Assist. 
  1. Visit Settings, go to Apps, then click Optional Features. 
  2. Uninstall Quick Assist and reinstall it from the Microsoft Store.
You can also repair it by doing this: 
  1. Go to Settings > Apps > Apps & Features
  2. Find Quick Assist, then click on the three dots, and select Advanced Options. 
  3. To keep your data unaffected, press Repair to fix the application.
Another method is to reset Quick Assist. 
  1. Open Settings, proceed to Apps, and then to Apps & Features. 
  2. Select Quick Assist, click Advanced Options, and then choose Reset.

Quick Assist Showing "Something Went Wrong" or "Try Again Later"

If you receive a prompt like “quick assist not working try again later”, this might be due to Network or Microsoft Account issues. This implies that the application cannot connect to the server or there’s a problem with the user’s Microsoft account.

Some possible fixes of this issue include:

  1. Sign In with a Microsoft Account: Verify if you are signed in to Windows with an active and valid Microsoft account. Go to Settings > Accounts and log in with a Microsoft account, if necessary.

  2. Check your Internet Connection: Determine if your device has a stable internet connection. If needed, restart the router or switch to another network.

  3. Try Running Quick Assist as Administrator: Right-click on Quick Assist and select Run as Administrator. 

Quick Assist Shows Error Related to WebView2

WebView2 is a critical component for rendering web content within apps like Quick Assist. If it’s not installed or outdated, the app will not function properly. Therefore, this issue could be caused by the absence of WebView2 or an outdated version.

To solve this problem:

  1. Install or Update WebView2. 
  2. Open Settings > Apps > Optional Features
  3. Check if WebView2 is installed. Update or reinstall it if necessary.

Quick Assist Not Launching from Search or "Already Installed. Open It Now" Error

This problem may indicate that the application is in an installation loop. It fails to launch properly because of an erroneous installation or issues with the app cache. This causes the app to prompt repeatedly that it is installed already. 

Do any of the following to fix the problem:

  1. Reinstall the app: Proceed to Settings > Apps > Optional Features and uninstall Quick Assist. Then go to the Microsoft Store to reinstall it. 
  2. Check for Windows Update: Go to Settings > Update & Security, check for any available updates, and install them. 
  3. Close Background Processes: Launch Task Manager and close unnecessary processes before you run Quick Assist again.

Quick Assist Fails with "There’s a New Version" and Won't Open

It’s possible that the app version is outdated, or it cannot update properly or run its latest version.

To resolve this trouble

  1. Install the latest Quick Assist version. 
  2. Go to Microsoft Store, search for Quick Assist.
  3. Click Update.

Quick Assist Not Working in General (Windows 10\11)

When Quick Assist has corrupted system files or app conflicts in Windows 10 or Windows 11, it fails to launch and function correctly.

Here are some possible solutions:

  1. Utilize System File Checker (SFC): Run Command Prompt (Admin) and type SFC/scannow to scan and repair system files.

  2. Report Issues Using Feedback Hub: In the Start menu, open Feedback Hub from and submit a report for additional assistance.

Quick Assist Not Working Due to Account or Microsoft Store Issues

A problem with your Microsoft Store user account may interfere with Quick Assist functionality. A corrupted or compromised account may also cause issues.

To solve this problem

  1. Create a new User Account. 
  2. Open Settings > Accounts > Family & Other Users.
  3. Create a new Microsoft account or local account.

You may also reinstall the Microsoft Store. To do this, run PowerShell commands to reinstall the Microsoft Store application.

HelpWire: Simple Alternative to Quick Assist

Still stumped with Quick Assist not working on Windows 10/11? Consider HelpWire, a solid and secure alternative for Windows 10\11.

Download this app for free, install it on both devices, and start providing remote support right away.

Why HelpWire?

On-demand and Unattended Support
Experience on-demand and unattended support with HelpWire’s ultra-flexibility if Quick Assist is not working properly for certain types of remote support, such as when it is unable to connect or needs user interaction.

Send and Receive Messages in an Instant

HelpWire understands that communication between the client and their technician is vital, especially when Quick Assist fails. So, it enables instant message exchange for effective support even when screen sharing or remote control is not possible.

Manage Clients With Ease

For basic client management, HelpWire provides powerful tools that are helpful for resolving problems with client connection or user management.

Organize Your Support Team Efficiently

Build and organize your support team with ease, as HelpWire makes it simple to manage and assign support tasks for team members. This lets you run teams efficiently and extend essential support.

Wrap Up

For basic remote support needs on Windows 10 or 11, Quick Assist is a fantastic solution that offers a swift and easy fix. It’s ideal for users who need guided support and strive to achieve simple goals, such as assisting friends or family with everyday computer troubles.

However, if you are dealing with some ongoing issues with Quick Assist or require advanced remote support features, HelpWire is your best bet. This software is tailored for professionals or businesses that offer both guided and unsupervised support across several Windows versions, from Windows 7 to Windows 11.

So, if you’re handling intricate remote support tasks or require greater adaptability and advanced management tools, HelpWire is clearly a superior alternative to Quick Assist.

Tags:
Quick Assist, Windows, Windows Remote Assistance