How to Request Remote Assistance in Windows 10

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Hello and welcome, my fellow tele-toilers and anyone just scrolling by!

Today, we will have a more thorough discussion of a topic briefly touched in our Windows 10 Remote Assistance blog. Like how to send an invitation to a remote helper and what system properties you’ll have to change to make it all work.

So buckle up, and off we go!

Check your system settings

Before we even start on all the different ways of launching the app, you’ll need to get some remote helper to fix tech problems on one of your computers, let’s make sure that remote connections to your PC are even allowed.

To enable Windows 10 Remote Assistance:

  1. Hit Win+Pause (Break) on your keyboard to invoke the System properties window, then click the Remote Settings link on the left-hand pane.

    remote settings
  2. Tick the Allow checkbox and click OK.

    system settings

Note that you’ll need to do that from the Administrator account. If you don’t have access to it, just ask your company’s system administrator to do that for you.

In some cases, you may also need to add a new rule to firewalls on both your and your assistant’s computers or else said firewalls would just block all remote connection attempts, no matter the system settings.

How to launch Windows 10 Remote Assistance

In Windows 10, there are several different methods of starting the Remote Assistance app. Some are new, while others have been around since Win XP times.

How about we take a good and proper look at top-3 of them so you could pick your favorite?

  1. A time-consuming yet outright one: go to your System32 folder and scroll down and down (brace yourselves, that’s gonna be a long and tedious scroll) until you find the msra.exe file. Then, double-click the file name.
  2. A nice shortcut: search for that file name using the Cortana box on the taskbar.
  3. An even nicer shortcut: hit Win+R on your keyboard, type msra.exe, and press Enter. This one is also known as the Windows 10 remote assistance command so that you know.

Ok, now that we’ve launched the application, it is time to send out some remote assistance requests.

How to request remote assistance in Windows 10

In a nutshell, the Remote Assistance application automatically generates a .msrcincident invitation file that you’ll need to pass to whoever you want to cope with your tech problems.

Remote assistance invitation option

Remote assistance invite via e-mail

The easiest way to send a remote assistance invitation on Windows 10 is via email. If you have a mailing software tool installed, RA will even create a message for you with the necessary file already attached to it (there is a dedicated menu option for that). The only thing you’ll need to include manually is the password. Or not. It depends on how safety-freakish you’re feeling at the moment. In the Win XP program version, that password was optional and only became compulsory in Win 7, but it still doesn’t add much toward the overall application’s security.

3 methods to invite trusted helper

Generate remote assistance invitation file

Another popular way to deal with a remote assistance invitation file is to save it to the shared folder on your computer (if both your and the assistant’s PCs are in the same local network) or the protected cloud drive (if they’re not). And that’s the best way to pass said file if you ask me. No one breaks into cloud storage to gram some random passwordless .msrcincident file. Sure thing, you can send that invitation file via Skype, Snapchat, Zoom, or whichever other messenger you prefer.

Easy Connect option

If on both your and your assistant’s machines the Easy Connect option is active, then, by all means, go for it. First, choose it on your computer to generate a one-time session code. Mind that with this option, the application won’t sand any sort of remote assistance invite automatically. This means you’ll have to use your favorite messenger to get in touch with your assistant and pass them the session code.

Whenever you need to terminate the session, just hit the well-known ‘panic key,’ i.e., Esc.

A little fun fact here: if your screen’s resolution is smaller than one of your assistant’s, they’re going to see your screen in a teeny tiny window. And pressing the Fit to screen toolbar button won’t take any effect. If that’s your case, pass these simple instructions to your remote assistant:

  1. Press Ctrl+Alt+Break on your keyboard to try and switch to the full-screen mode.
  2. Didn’t work? In that case, hit Esc on your keyboard to terminate the session.
  3. Set your screen resolution to match your helpee’s screen.
  4. Restart the remote assistance session.

How to request Windows 10 remote assistance via Quick Assist

Quick Assist is a more advanced and much safer tool you can use to get remote tech support from a trusted person. As there is no direct way to send a request, here are some easy-to-follow instructions for you:
  1. Contact your assistant via any messenger you like to schedule a suitable session time.
  2. When the time comes, launch Quick Assist on both your and your assistant’s PCs. To do that, search for Quick Assist using the Cortana box on the taskbar.
  3. Ask your assistant to generate a one-time session code and send it to you.
  4. Enter the code into the corresponding field in the program and click the Share screen button.
  5. You’ll be prompted to confirm whether or not you want to allow the session. Do read this screen very carefully to make sure the connection request came from the right person and they’ve chosen correctly between the View Screen and Full Control options.

    request Windows 10 remote assistance

You can terminate the session at any moment by clicking X on the Quick Assist toolbar.

Ok, now that’ll be all for today. Don’t hesitate to click my links to grasp the matter better, stay safe, never accept remote connection requests from strangers, and see ya all in my following blogs.