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HelpWire Features
HelpWire makes remote support effortless, with seamless on-demand and unattended access built in.
Provide real-time assistance to remote users with their consent. Resolve issues quickly and deliver outstanding support exactly when it's needed.
Unattended Remote Access
Access remote Windows workstations anytime, even when unattended. Efficiently perform updates, retrieve files, and troubleshoot issues with ease.
Cross-Platform Remote Support
Connect from Windows, Linux, and macOS with HelpWire, and support your remote clients using native applications on their preferred platform.
Simultaneous Access
Establish concurrent connections to multiple remote workstations of the same client.
Quick Start
Send a dedicated link to your client to initiate a tech support session. It’s up to you whether to create a complete client profile or move on to the subsequent request after a quick session.
File Exchange
Exchange files with your client by dragging and dropping them onto the HelpWire window.
Multi-Screen View
The multi-screen option allows viewing and managing two or more computer screens simultaneously.
Adjustable Screen Size
Adjust the remote client’s screen image to your preferred size. Select whether to fit the width or height, leave the original size or opt for the optimal fit.
Optimized Performance
Choose between the best possible data transfer speed or the highest quality of the remote screen image. Or let HelpWire make this choice for you automatically.
Admin Rights
Upon the client’s approval, run applications with admin privileges on remote workstations (only available for Windows computers).
Smart Connection
HelpWire selects the optimal network route to the remote workstation using dedicated proxy servers or P2P.
Revoke Access
Systemwide keyboard shortcut (and a special button in the Client app window) to revoke remote access to a supported workstation.
In-App Chat
Exchange Text Messages in Real Time
Increase the efficiency of your on-demand remote support sessions by communicating with clients via the in-app chat.
Effortlessly send unlimited invitations to one or multiple email addresses, integrating the support Operators you need into your Company.
Role Hierarchy
Company Owners have the authority to create, manage, and delete Companies, while Support Operators concentrate on assisting remote clients.
Company Profile
Enhance your Company's identity by naming it and adding a logo, crafting a more professional approach when supporting your clients.
Cross-team Access
As an Owner, oversee your Company while also being a part of other Companies as a Support Operator.
Centralized Contacts
Operators within the same company can access and manage collective client contacts, ensuring seamless support continuity if the initial operator is unavailable.
Wait, There is More
Security
HelpWire employs industry-trusted authentication, hosts its cloud infrastructure in dependable data centers, and leverages enterprise-grade encryption. More on Security
Solutions
HelpWire is built for a wide range of users — from IT pros to home users. Explore how it fits your needs. All Solutions
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Stay updated with our latest developments and enhancements.
Users Talk about HelpWire Experience
5.0Based on 49 customers' reviews
Version
2.2, 4 Jul, 2025
Compatibility
macOS, Windows, Linux
Price
Free
Here are some of the public HelpWire reviews by our customers, from different sources:
HelpWire streamlines the remote support, allowing me to manage multiple clients efficiently, which improved overall service quality and client satisfaction.
The swift setup process and zero- configuration requirement for starting remote support sessions are what I appreciate most about HelpWire. It's remarkable how quickly I can connect with clients and start troubleshooting without any hassle.
It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions.
The experience is fantastic with a very smooth remote session experience. The optimised performance and smart connectivity feature ensures a seamless remote session with zero-lag.
I've never been more satisfied with the service quality of a remote desktop application in my entire freelancing career. Considering the fact that it's a free remote desktop support solution, HelpWire is really worth a shot!
How could I not like HelpWire! It ticks all the boxes for a great remote desktop/support service, and best of all, it's free. Real good, and worth more than a try.
The interface is straightforward, so I can quickly connect to clients' devices and start troubleshooting without jumping through hoops. Plus, the performance is rock solid-no lag or sudden disconnections, which is crucial when I'm in the middle of solving a client's issue.
I appreciate Helpwire for its user-friendly interface and efficient problem-solving capabilities. It's designed to streamline the troubleshooting process, making it easier for people to find solutions to their technical issues quickly.
HelpWire really stands out for me because it's free and works seamlessly on both Mac and PC. I love how easy it is to get started. Basically, I can send a dedicated link to my colleague or client to initiate a remote session right away. The software is super fast and easy to use.
The Operator Dashboard is easy to use and you can start up a support session in seconds. The fact that it keeps the chat with the customer as well as logs of connections is a nice touch.
Martin Lentz
Email Review
Your software worked just as well as Teamviewer. One thing works better and that is on the client side where they simply just have to grant me access. They don't have to provide me a one use password in order for me to connect.
Luca Albanese
Email Review
Simplicity of use, in particular on the client side that simply require to click on a link and give the required permissions. But the best feature, IMHO, is the ability to share the clients with other team members... and all of this for free! THANK YOU for this amazing app!!
Wilkin Miguel Julio Mercado
Email Review
It's easy to use and I didn't expect there to be a software as good as this one.
Michael Guggenbichler
Email Review
Absolutely Amazing Product for attended Access for individual operators or small teams! And you do not even have to pay!! There are so much remote access solutions, you have to pay tons of money and don't even provide the bare minimum. HelpWire Team, you're doing great! Looking forward to what you will bring in the future.
Probably the best free remote access app. I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use.
Its a great tool for remote support. It doesn't have the bells and whistles of its commercial rivals, but ask yourself how often do you need that stuff ? If you want to help someone out on a PC issue, or connect to a server for some admin this is perfect.
The fact that I can easily segregate my clients and have a full history of my connection to them is amazing. I like the fact that I can send a link to them and then talk them through what to do when they receive it (many are elderly and techo-illiterate). The emails and link are professional and give them reassurance. I like unattended access for those clients that need that extra layer of help. Love this app.
Muhammad Ammar Z.
Senior Lecturer at Shifa College of Pharmaceutical Sciences
As a long-time TeamViewer user for personal projects and helping family, I grew increasingly frustrated with its frequent disconnections and persistent "commercial use" warnings. I decided to search for an alternative and found Helpwire. I am incredibly impressed. Helpwire provides a stable, reliable connection without any of the interruptions I faced before. The setup is simple, and it just works.
Very good and free alternative to TV. Easy to use and nice concept. No annoying disconnections and forcing to buy premiumbussiness subscription or smth like that.
I got a gatvol of teamviewer and its issues and moved over to HelpWire and I'm blown away.
Fast, effective and doesn't drain my computer's resources.
It works really well props to the devs.
Absolutely Brilliant. Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire.
